Customer Ratings & Reviews

I would have given them 5 stars but my sound bar is not straight. Other than that the guys were bery knowledgeable and professional. Yeah and quick

Thank you!! It was a joy to have you in my new home.

The agents did an excellent job mounting my TV, setting everything up so that a single remote controlled all devices, and explaining everything to me to ensure I understood how to use everything before they left.

Very professional, helpful, and FAST! No complaints at all!

The technician did an excellent job mountings my tv

Both techs who came to install and hang my flat screen were excellent, great customer service, knew what they were doing and completed the project in a very short amount of time. Highly recommend them.

The agents mounting the TV were exceptionally good. Very knowledgeable and courteous. They explained very thoroughly how to use the TV. I recommend these guys to anyone considering installing a big TV>

The agents were very efficient, knew what they doing and very helpful. They were able to not only get the TV installed, but were also able to connect the TV to the Comcast signal.

Timely install! Professional installer! Great job!

They did a fantastic job. Very polite, knowledgeable and cleaned up after.

The team that set up my new LG TV did a fantastic job. On time, clean install, informative, and friendly. I appreciate the service provided!

Geek Squad installation was professional & very helpful.

The geek squad tech was amazing at installing my new TV. He asked my opinion about placement etc! Very efficient and cleaned up the mess! FANTASTIC JOB!!

The agent installed my new tv and made sure it was connected to our surround system, I-pad and laptop. He was very knowledgeable and when the mounting hardware was not compatible with the existing bracket, he made sure he secured the proper pieces to make it right. Great support and fantastic customer service!

Guys showed up on time did a great job setting up new tv and they were very friendly individuals.

All went smoothly and the guys were very efficient.

On time, courteous, knowledgeable about product. They mounted the TV and hooked up the soundbar and made sure the apps we use were installed. Great couple of guys.

Sarah and Abraham exceeded expectations on a high mounted 100lb+ 86" TV. Professional installation included centering, leveling, organizing cables and checking all the functionality. Really appreciate the work and I will ask for them by name on future installs.

Wish I had understood the total tech purchase. Paranoid about calling in case you charge me. Still not getting anything out of my new printer even though I took it to Best Buy for check up. Had Comcast come since your visit to fix your help. Disappointed I was promised a free visit and threatened with much more in charges, and did not r Clive most of what I expected. Very disappointed and threaded. Did not buy the product I was promised

I had geek squad mount my TV when I first purchased it, and thought the service was great then. Back then, I was led to believe in the store that by paying for the highest service, they would move my TV to a new residence if I were to move places withing the warranty period. I when I did move recently, I called Best Buy to set the moving appointment, and learned the hard way that the moving perk was actually not a thing. I was disappointed, but still needed the TV mounted and set up, so paid once more for their premium service. I specifically described everything I needed connected and the fact that I needed my cables run through the wall. The person on the phone verified my order, agreed on the price, and set the appointment. The day of, my wife received the technicians, and was made aware the multiple of the services, such as running the power cable through the wall was not included and that, in order for them to be able to do that a separate service needed to be purchase. Additionally the premium package apparently did not cover mounting of the soundbar. At the end we traded not having the cables run through the wall for the soundbar, since calling geek squad customer service was a futile activity. I don't know if this is a practice to promote things that are not cover to get you on a position where you get to pay more money, but at the end I was very disappointment, and may not get geek squad services in the future. I've talked to friends that have contracted other companies just specialized in entretaintmet systems setup, which offer more for your money, and do not mislead customers. This was a miss on their part, because if that's how they treat their elite customer, don't wanna know how it goes for the common fellow.