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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1036 Showing 20,701-20,720 of 38,693 reviews
  • Rated 5 out of 5 stars

    TV mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick job by these folks. I job was neatly finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job getting the new tv hooked up and working!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job mounting. Very quick and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    TV OFF CENTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done: hung my tv mount , television. hooked up my blue ray and soundbar , so i did not have to program anything. This was good. Not so good... my TV is off center. I specifically asked to center the TV over the storage bench below. i figured that they have to center TV's all the time and it would be easy for them to be accurate, but, after they left and I sat down to watch my TV , i noticed that the TV was not centered over the storage bench. To have the TV centered over my storage bench, i had to push it over by atleast 4 inches, Now the storage bench is too close to my entry way table and I wanted the entryway table and the storage bench to be as far apart from each other as possible. So , this is annoying and did not have to happen, but now I am stuck with this, unless i want to pay them to come out again and make more holes in my drywall re-centering my TV. Disappointed

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for reaching out to us with this review. While we are happy to hear that the job was completed without you having to program anything, we are not happy to hear that you're unsatisfied with the TV mount. We would certainly be upset with a TV that is not centered, as well. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad exceeded by expectations in the install of my new large TV and the moving of the one they replaced to my upstairs Bedroom. They removed the Large TV and took it away. They also put together the new TV Stand for the TV that was moved upstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my 70" TV and explaining how everything works. They were prompt, friendly and professional. Great Job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled my TV to be mounted. The guys that came by were professional and did a great job. They even called me a few days early and offered to install it early. I was available so I accepted the earlier appointment. Too bad the Cell phone repair appointment wasn’t as great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very quick and professional. Had the job done in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciated the great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my TV and sound bar were professional and experienced. I appreciated their recommendations and attention to detail. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a wall mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional, efficient and completed the project effectively. They were on time and even picked up any trash from the packages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install guys rock !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out to my house did a great job, so professional and made sure it was to my expectations before leaving. I wish they could always be the ones to install any of my items I need installed from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dot Dot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees was great and very nice. They were promptly on time and did not take very long at all. They removed and replaced a old tv bracket and mounted my new 65 inch tv…..Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old TV and installation of new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed my old TV and mounted the new Samsung 65" TV. They also hauled away the old TV. They did a great job. Good quality work and very professional. The technicians were very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure to get the Geek Squad and not their 3rd party group to do the Mount/install. The job was done so poorly I had to have the Geek Squad come another day to fix what was wrong or let undone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation and Set Up of New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members removed the old TV, installed the new TV and set up the watching apps for us. They were knowledgeable and pleasant to work with. The communication was good with reminder emails, texts and phone call. A pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed 3 TVs & Taught Me Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service and extremely professional hanging the 3 TVs. Equally importantly, technician Jho helped me better understand features of my TVs that I didn’t even know existed and help me realize their value. I highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent (Nash Smallwood) and his partner installed my wall mount TV quickly and efficiently. They work together very well as a team and didn't seem bothered with me watching over their shoulder. I learned a lot. Very polite and considerate. On a scale of 1-5 I'll give them 15

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting service was worth it. Everything looks great.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Did not use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot review this item. When they came to mount my tv, it would not work with my electrical outlet behind the tv. (Mine sticks out from the wall, is, is not recessed like most.). The technician had another on the truck, so it was switched out....at a higher price of course. But I had no problem returning it to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad hung my 2 TV'S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 2 tv's on the wall in a good fashion

    I would recommend this to a friend