Customer Ratings & Reviews

1st group of techs came out mounted TV and didnt mount soundbar which I paid extra for, They stated I was better off placing soundbar on top of ent center since there was going to be little clearance they also left TV crooked ( i wasnt there instead I had an over 18 year old adult there to let them in), 2nd group came out and said that the 1st team of techs probably didnt install sound bar because I needed a better mount so they suggested which one to buy, they pried off the newly installed socket in wall and they tried to clean up routing of cables and wires even hauled my TV box for me, 3rd group of techs came over was able to mount sound bar, straightened out the TV but said that they couldnt run wires behind wall because previous team had snapped off tabs for the $79 outlet that I paid for. No one from Best Buy has returned my call since. The geek squad jobs get outsourced to contractors and no real QC from Geek Squad/ Best Buy. If you call or need something you better have a plethora of time to ait on hold and to try and get through geek squads customer service lime. Highly dissapointed!

Did a great job and were very attentive to my questions.

Installation by crew was awesome....very professional

Knowledgeable, professional, patient and friendly!

Service by Rich was above and beyond. He took time to explain the features of the new TV and made sure we were able to access internet related capabilities.

They were on time and did a proffetional job mounting my TV.

The agents mounted and connected our 86" TV in a timely manner, explained all of the basic to us and made sure we were comfortable using the Remotes before leaving us along. We truly appreciate the care, concern and professionalism given to us. Our rating is a "5."

The guys who mounted my tv were amazing and very polite. Made my theater room awesome.

The people themselves were really nice but they weren't helpful with the exact placement. I'm glad I spent the time BEFORE they showed up to figure out exactly where to place it. Communication was good...letting me know when they're arriving. I think it's mounted slightly off but I only notice it ever so slightly looking at it from the front.

Best Buy service is amazing. Customer since 2 years and got TV , Washer and Dryer installed by them. Easy to make an appointment and service is amazing.

Fast and clean with install. Recommended auxiliary items

job well done... he really knew what he was doing.

Geek squad was very timely, professional and organized with my project.

The technician was excellent- professional, efficient, patient and personable. He took time to tuck in the cords, provide instructions to me, and pick up all packing materials.

the agents were wonderfull and listened to my concerns and setup my tv to fit my needs. I am both hearing and eyesite impared

This was installation of a present television. "Because of it's age (10 years) it required a special wall mount. It took some time to order and get the correct mount, However, once it finally arrived, the installation was done very professionally. Aaron was extremely helpful, neat and polite. I was very pleased with his service.

BB delivered and installed TV on date promised. TV wired up and tested and we were given basic operating instructions. No problems. All agents were friendly and courteous, answered all questions asked, and left our home clean. Good service!!!

The agent was very professional and nice and answered my questions.

On time, friendly and knowledgeable about installation

The guys were efficient, knowledgeable and friendly. They completed the job in a very reasonable time and explained how to work everything.