Customer Ratings & Reviews

Very knowledgeable, quick and very friendly made the visit enjoyable

Excellent work by Geek Squad, answered all questions and were quick and efficient .

We scheduled to have a large (75") TV mounted that was purchased at Best Buy, using a mount that was also purchased from Best Buy for a lightly smaller TV (65"), again, purchased from Best Buy. When scheduling over the phone, the customer service agent asked many questions, so all was disclosed on what service we were needing, where the TV is going, what size is the TV, what size is the mount, etc. The day of the scheduled service, one of the Geek Squad guys that was scheduled to come, actually called and reviewed the details over the phone, verifying that the mount was the appropriate size, verifying that I just needed the TV mounted, not hooked up to other components, etc. All seemed well. However, upon arrival, the other Geek Squad guy came in, looked at the new TV that we had taken out of the box to have ready, and told me "Nope, this isn't happening" and then crossed his arms and just stood there. When we asked what the issue was, he claimed that the basic mounting was not the correct option for us to have selected and this was a special job, which would be at least $350 more. I explained to him that, when I scheduled over the phone, I had been very honest about how large the TV was, where the mount was, and that the current smaller TV was being replaced by the new TV. Actually, when I scheduled, I was told that because we didn't want components hooked up or wires hidden in the wall that this was a "basic" mount, so this is how she scheduled it. (This was not a request or decision of mine, it was the conclusion/selection that customer service rep came to after asking all of her questions. The Geek Squad guy was just so rude about the whole thing. He was absolutely unhelpful, arms crossed, arguing with me the entire time about what he claimed I must have said or not said on the phone when I scheduled. He had negative things to say about the customer service lady that I spoke to when I scheduled, also claiming that she was incompetent. This was not an apology for his company or company's employee, but more of an insult to both her and I that we so incompetently scheduled this visit. Honestly, it felt like he had no interest in working anymore that day, as it was around 3:30-4 PM when they arrived. I had also booked to have a smart door bell install (again, also purchased at Best Buy) but after he said he couldn't mount the TV, he just left, so I guess I will need to figure that one out on my own as I will not use this service again. Long story short, we make most of our electronics and appliance purchases from them and this is the first issue I have experience, but it has really changed my view on Geek Squad and Best Buy.

The Sony OLED 65 inch is the best TV I have ever purchased in the last 25 years. The sound is as great as the crystal clear screen.

The geek squad were very professional and on- time

On time, courteous, knowledgeable about product. They mounted the TV and hooked up the soundbar and made sure the apps we use were installed. Great couple of guys.

Jeff did a challenging install great! Mounted the TV & ran cable.

The Geek Squad person showed up on schedule and had everything needed for the install. The gentleman was very professional and took his time. Asked if I like placement before haning. Once installed walked me through TV settings and made sure all my accessories were installed and working. Connect my wifi and showed how to use.

the agents connected all the devices and got the tv running well. The only problem, connected to sound bar I cannot use the tv sound system. should be able to do this.

The Geek Squad did a great job with installing my 85" TV. They mounted the tv on my wall and ran the electricals behind the wall. The team was thorough and clean.

Took a few trips when contractors were initially sent at first and told me the TV couldn’t be mounted on a particular wall. Eventually Best Buy came out themselves, and they were able to mount on that wall using a different mount (which they had in the truck). Inconvenient process requiring multiple people to come out but when it was finally mounted it was good work.

Great job ... very experienced expert working on the job who knew exactly what the challenges were for an over the door mount in our master bedroom. Fast, efficent, and excellent workmanship.

Best Buy set up and mounted my TV perfectly. Very professional

Professional and polite service technicians installed my wall mounted TV smoothly and quickly. Took the headache away from us trying to do this work. Well worth paying the cost.

Good service, but had some additional questions. WOuld recomnmend.

Professional and ver helpful. Would use again and recommend highly

Once we had the right mount it's been great. Mix up with online purchase. We did not receive good online advice and had to return the first mount sent. Annoying to have to return the mount in person. Wish geek squad would have taken care of it for us. This mount does the job!

The agent installed and mounted my tv perfectly. He did it quickly and made certain it was located exactly where I wanted it. Very professional, friendly and cleaned up the dirt and dust. He also made certain the tv and streaming services were working properly before he left. Very satisfied

Very friendly and professional will definitely use again

There was no way I would have been able to install the TV mount and TV on my own and was to nervous to ask a friend for help. What if something slipped !! Best Buy once again provided excellent service during this install and it looks great!