Customer Ratings & Reviews

Mounted tv with speed and accuracy definitely recommend this service

I have been a pretty big "do it yourselfer" over the years, but never again. It was very satisfying to sit down and enjoy the TV after it was installed without the aggravation of installing it. No project ever goes as planned, but it did this time because it wasn't my project!

They didn't cut right the first time to accommodate the mount cover, so they charged me an extra $50 to sloppily cut more. They charged me to fix their mistake and then didn't even do a good job! They left a huge gap above the mount, a large gap to the left and bottom. Now I have to pay someone to fix the huge gaps. If they measured correctly, it would have fit perfectly. The cable was not mounted correctly to the mount then the wall. He just attached the cable to the back of the tv, so every time we move it, the cable gets caught on the mantel and I have to move the cable. They also charged another $50 extra (both of these charges were after they did them, they did not tell us in advance that they would charge us extra) to put the TV box in the cabinet. I would not recommend them. The upside is, my husband was so upset he went out and mowed the lawn.

Unfortunately when the TV came along with the geek squad the TV screen was broken but the guys were amazing and quickly was able to rectify the situation. Within 5 days they were able to get a new replacement TV and take the broken one back! Happy Customer and I love the TV

Guys mounted TV & Connected to devices, cleaned up

The agents were professional. They (2 agents worked together) mounted the TV with care and connected all devices. They were knowledgeable and answered questions making the use of the systems understandable and easy,

The team was very friendly and got the job done efficiently. Kept me informed of what they needed to do. The only thing keeping me from giving a 5 star was they didn't ask me to make sure the tv's came on before they left. Wish there was a discount for a total tech member.

Sam from Mastech was awesome. Professional, efficient and very neat. Respecting my home and belongings. He went above and beyond to ensure our satisfaction. Lucky to have a person of his quality to represent your company. Do what you must to keep him in your employ.

[Employee of bestbuy] Great service ....................................

On time, efficient, knew what they were doing and did it. Cleaned up and removed both packaging and old tv.

Xeron and Trevor are the two technicians that came to my home to help me with my TV mount. They arrived with protected gear for COVID-19 guidelines and displayed knowledge, experience and professionalism with their work. I sincerely appreciate them both! Thank you!

This was a gift for my parents. They mounted the TV and connected it - looks great. They did not connect it to the various services my parents have - like amazon prime or google play. It would be "excellent" but they apparently did not bother attempting to explain how to use the TV (and switch between devices) to my parents. Which . . . I understand.

The agents mounted the tv we purchased quickly on the living room wall. They had all tools needed to locate the studs on the wall and quickly mounted it. Connected all devices to the tv and gave us a tutorial on the use of the tv and sound bar. Agents were very professional and friendly.

The installer was great. Very courteous and pleasant. Knowledgeable. Cleaned up when he was finished.

Horrible ! But it was NOT geek squad That installed it. It was subcontracted out as they were overbooked. The guy was rude and did not let me explain were I wanted it mounted. Best Buy was AMAZING with fixing the situation. I commend how well they handled the situation!!! Thank you !!!! Bad situation but Best Buy fixes it ! That is why I am giving you 4 stars !!!

the service man was very nice and took good care of me

The set-up went very smoothly. The Geek Squad was on time and their work was excellent.

Geek Squad was on time and installed the tv perfectly.

the installation was very professional and paid attention to my concerns

Professional and polite service technicians installed my wall mounted TV smoothly and quickly. Took the headache away from us trying to do this work. Well worth paying the cost.