Customer Ratings & Reviews

The technicians were on time for my appointment. They explained what they were going to do before installing my TV. They did a great job

Geek Squad agents were knowlegable, courteous, professional and efficient. They worked with me to determine the best height for my TV and the installation went smoothly. TV and sound bar look great and are perfectly level.

The crew easily installed the TV on the wall along with a sound bar. Very polite and easy to deal with.

Set up was really great. Attitude of the installers was very professional and friendly. They explained the differences from our old TV very well and also answered my questions very well. The Geek Squad came through again!!

These guys were respectful, quick and competent! They showed up on time as bad did a perfect job. Couldn't have asked for a better experience!

The guys were so knowledgeable and efficient in our tv installation. I love knowing it is safely and properly installed.

Bayerd the installer was awesome! Did it all by himself(was kinda skeptical at first, seeing him all alone)! Very polite, professional, answered all my questions and cleaned up after himself too,haha! The only con was not getting a call 24hrs prior to the appointment and narrowing the delivery & install time from 8hours (12pm to 8pm) to at least 2 hrs. (Am not sure if it was best buy’s responsibility) That was like the whole day wasted just waiting. Otherwise, the installation took only an hour from 545 to 645pm! And he connected my soundbar and made sure everything was working well before he left.

I was concerned that the installers wouldn’t have necessary experience, but they did a great job. Pleased with the service.

Setup and delivery were exceptional. They had to move my bracket in order for the new tv to be placed above the fireplace, The TV looks very professionally installed.

installed tv and sounder and programmed all to work together with all devices - excellent service , very efficient and knowledgeable.

Installation went without a hitch The installer was fantastic, very knowledgeable and very helpful. Do not think I could have had a better individual to setup and explain all details and answered all questions I had.

I can't imaging trying to mount our new 77 inch TV ourselves. The geek squad did a great job for us, installing the Sanus wall mount and then placing the TV on it, with all the cords nicely organized and bound together. They mounted the new soundbar to the bottom of the Sanus mount, so that it moves wherever the TV moves. They paired all of our devices to the TV remote (Soundbar, Xfinity, Apple TV, BluRay player, video games), making our watching experience easy and seamless.

Excellent. My 75 inch was delivered on time and setup with no problems. I was very pleased. Thank you. Geek Squad installed my TV quickly!

The guys were great. They communicated during the entire process to make sure it was to my satisfaction. Took the time to show me how to use my tv and set it up to the optimal settings.

The Geek Squad mounted the TVs beautifully and showed me how to use features. They also mounted my Bose Soundbar to one TV.

I just moved into my new build house with tile fireplace and was very nervous to have someone drill through the tile, but Kevin from Geek Squad at Best Buy was a total pro and took good care of everything. He made sure I had the best mount and cabling for my setup and left everything clean when he finished. I took away one star because of the online scheduling. I booked my appointment several weeks ahead of time and had a hold payment on my credit card, but for some unknown reason the appointment was canceled by Best Buy just 2 days away from the appointment. I had to redo the appointment online which was charging more than the initial price, so I had to call customer service to get things resolved at the correct price (customer service was professional and got it taken care of - but it was stressful and took up my time to coordinate rescheduling, etc.)

Unfortunately, I cannot remember the name of the Geek Squad member who mounted my big screen TV, but he is a ROCK STAR!!! My TV needed to be mounted above the fireplace, with a new wall mount which I also bought at Best Buy. Glad I bought it because the guy said that while I possibly could use the same one, the new one I bought would be much better. He measured everything, used a level, put that TV up (he had an assistant that was also great) did it in record time and perfectly!! He took the old TV (50 inch) and installed that one upstairs in my master bedroom, AFTER putting together a new TV stand that I had to buy (also at Best Buy!). He also installed my new DVD player AND Sound Bar! All items that I also purchased at Best Buy. This guy totally deserves all accolades, bonuses, raises, etc. that you will allow!! He was kind, friendly and patient...and funny! I would recommend him again in a heartbeat!! So, if his name is on record with my installation, give that man KUDOS!!!!!!!!!!!!!!!!!!!

Ben and his associate did a great job from start to finish. Everything was professionally done, in and out, with no problems or wasted time, and on time, too.

OUTSTANDING install and support! Couldn’t be happiest with the service provided by Geek Squad! Informative and on time. A++

Best Buy outsourced this to a local company. The workers were efficient, tidy, helpful, and knowledgable. My TV was up and running in less than an hour. Clean work and great install.