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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1042 Showing 20,821-20,840 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great Service and Work!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Technicians Vincent and Sean were very knowledgeable and skilled at getting both our TV wall stands put up. These guys are the experts and really know what they are doing. We are very happy with their work. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by great guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called right before they arrived to explain the procedures they would take to protect our household as well as themselves during the Covid19 crisis. Their installation process was neat, quick and thorough. The bonus was their friendly personalities! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Very helpful in explaining new tv. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The technician was right on time and did a great job of swapping my old and new TVs. He even routed all my chords to be hidden from view in my entertainment center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hung our 65” tv and sound bar and hooked up all devices. They did a great job and made sure the app for the sound bar was fully functional too. Very polite and personable duo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional, courteous, and fast. I appreciated their time to answer my questions and ensure everything was installed perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation Done Perfectly!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps were friendly, and very knowledgeable. They made sure everything was installed correctly and functioning correctly. I’ll go to them again anytime I need installations, assembly, or connects.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    make sure you know what you are getting!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting the 75-inch TV but they didn't do a good job cleaning up after themselves. The lady I spoke to on the phone to book the service said the wiring would be covered and it was not, and cables would be run to the box, again not the case. Trash was not hauled away. A little pricy for the service you end up receiving. Did not get hooked up to Xfinity by the Geek Squad, Xfinity had to come back out to set it up which cost me another $75 service call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Elijah of Geek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elijah arrived on time with a colleague who was learning the ropes. Elijah took extra care with installing my 43" tv into a corner, and helped me to understand my new tv. He was super good, courteous and neat in how he worked. These two men took everything away that was not needed. Really good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service by Rich was above and beyond. He took time to explain the features of the new TV and made sure we were able to access internet related capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    I’m Geek(Ed)!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and courteous great job in set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another min in Geek Squad’s corner!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue, your uniform out to include a cape! The service is spectacular! I hesitated, thinking that I could handle everything. Wise decision enlisting the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so pleased with our Geek Squad representative as he was did the job in no time and was knowledgeable and friendly too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast professional installation. On time they brought my 85inch TV inside and hung it on the wall. Connected the Internet and were won there way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience with Best Buy and the Geek Squad. They even found out my old tv was damaged and helped me rebook an appointment ASAP with new tv purchase on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about hiring to do something I'd normally do myself, but we got a BIG tv this time. The guys who came out to mount it did an outstanding job. They were friendly, knowledgeable, and took the time to get it right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 55' TV and needed it mounted. The Geek Squad was excellent keeping me apprised of their arrival. time. They arrived early in their window. They were quick and courteous and I would definitely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tv off of a tv stand and more room in the room

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth getting professional installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went over and beyond so that my family and I have the perfect experience.

    I would recommend this to a friend