Customer Ratings & Reviews

The guys who did the install were both highly professional and were able to do what was needed. TV works great and may have to buy a second one to allow me some view time!!

Did a wonderful job. Great service and very nice..

The agents that mounted my TV were very nice and professional. They weren’t the problem. First,they were an hour later arriving than I was expecting based in the multiple texts I received through the morning. I was informed it was due to the auto scheduling service used by Best Buy now Second is my bigger issue. I have been a Best Buy member since 2018. I understand terms change. But I was charged $250 for the installation of my TV. There was no $ range based in time spent and job required. I already had a TV where the new one was going so all they had to do was take the old one off the mount and hang the new one. They were done in around 30 min. It was in a commercial site and the mount was high is the only reason we didn’t do it ourselves. I would expect to pay this much of they had to drill and hang the TV mount and then the TV maybe, but not for the small amount of work needed. I’ve always enjoyed the benefits of being a Total Member but if they keep changing the terms it might be time to end it.

Very professional and helpful! Set everything up quickly and made sure we were completely satisfied before leaving. Cleaned everything up and were out the door leaving us with only a great TV!

The techs mounted our 65" tv in the living room and did a fantastic job. Not only was the TV mounted efficiently and quickly we got a wonderful explanation of all the features the tv offered and how to access them. We had really great service - neat, clean efficient. We are very happy.

Best Buy service is amazing. Customer since 2 years and got TV , Washer and Dryer installed by them. Easy to make an appointment and service is amazing.

I've been very happy that I chose this tv for my office area... the size worked out perfectly

The 65" Samsung has a great picture, the TV remote is greatly improved over the prior model. The Geek Squad were efficient in getting the TV mounted on the wall and programed for our cable and streaming services. Give the entire transaction an A+.

Could not complete the install because all of the pieces for the mount weren't included although it wasn't an open box purchase. Courteous and helpful. Made sure the tv worked prior to leaving.

Very helpful and set everything up for us before they left my house

Installers were great. Took their time. Knowledgeable about hanging the TV with the mount and potential pipes behind the walls to avoid. Friendly!!!

These guys are fantastic!! They are very customer focused asking questions to ensure I am completely satisfied with the product and their service. I will always use the Geek Squad for all of my tech support/needs. Thank you guys!!

The guys we had were awesome! They were prompt, careful, asked exactly where we wanted the tv mounted, and cleaned up the area under where they had to drill. We were very pleased!

Geek Squad set up my TV and got everything up and running the way it should. I don't think I could have get everything to work without messing something up. They are. and have been the Best as far as I'm concerned.

yes did good job just wish they would of clean up more.

The Squad mounted and connected all of my devices. They demonstrated to me how all of my products worked. The were all very kind and courteous. They were so mindful not to damage my new home.

Clear communication with prep emails and pre phone calls - on time and good judgment on installation timing - friendly techs that are willing to teach you about your products and how to care for them

Team showed up on time, were professional, and worked efficiently. After installation they made sure to address any questions I had about the device.

Nice workers. Spent a lot if time making sure everything was set up correctly.

The Geek Squad was friendly and arrived timely to mount my 70 inch TV as requested.