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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1045 Showing 20,881-20,900 of 38,692 reviews
  • Rated 5 out of 5 stars

    Makes installing a TV a cinch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hang the TV myself, but with such a big screen, it was easier for me to just pay for Geek Squad to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but Geek Squad was even better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is amazing but the Geek Squad set up was even more amazing. Once they hung the TV they also patiently showed me how to work the TV. I would recommend their services to everyone I know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New 43" Smart TV Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hauled my old dinosaur TV away and installed my new SONY X80J in a matter of minutes. They hooked up my VCR/DVD player, but were unable to connect my old cable box. I had an Optimum rep come later in the week, and that was done too.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted my TV and connected to my devices. However, I was not informed of a payment prior to the installation date that caused a delay in the replacement

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service Techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service Techs are awesome! So friendly and kind. They knew exactly what they were doing. They made sure I was communicated with the whole time. They asked my opinion about spacing. Great employees for Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent works great much nicer then are old one we have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job but i wish that arrival window could shrink

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek twosome did fine...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys took down he old tv from the wall and fitted the new 55 incher to the existing fittings, which we appreciated.... Every thing works well... though we could have used a little more help in the operation of the new Samsung...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team did a great job installing the mount and insuring the tv was completely level and operating correctly. Setup the tv completely and made sure the picture quality was beautiful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Additional fees when they showed up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were great and efficient! Somewhere in the fine print it says that if installed above a fire place there is an additional $99 fee. You cant pay that online when you set up the service, but they charge you when they show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly , punctual, informative, professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrive on time. Quick and clean work. Listen to what I need. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid dudes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were excellent. They came in, got it hooked up and going for me and were gone in a half hour total. It was certainly money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were very personal and proffesional! They showed up on time and after hitting a few "Curve Balls" had our new TV installed and working perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job By The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents did a professional job and left my property clean. I very much appreciated the care they placed in hooking up my 77” LG tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and everything was connected. Then the guys showed me how to use the TV and bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Things went ok.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and organized the wires. Over all, things went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team mounted my new 83" TV and set it up to work with my existing receiver. They were super friendly and answered all my questions. They made sure that I was completely satisfied and never rushed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job instilling my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were pleasant and professional. they were timely and competent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler was TERRIFIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler was knowledgeable, respectful, & so helpful!

    I would recommend this to a friend