Customer Ratings & Reviews

Luke installed our new tv and connected it to existing speaker receiver quickly. He answered all of my questions and was well mannered! Great customer service.

The set-up went very smoothly. The Geek Squad was on time and their work was excellent.

Easily mounted in just a few minutes. Geek Squad are excellent workers.

Outstanding service. Guys were knowledgeable and did a great job installing the mount and hanging my tv. Couldn't be happier. Am so loving my 77" LG OLED tv. Looks great on my wall.

Excellent experience so far. The install crew installed once and it wasn’t up to my standards or their standards. They came out again and adjusted it all! Seems to be sturdier and better overall!

Would like to say I had a extremely excellent experience with the service technician. Excellent customer service and asking all questions. Very informative and personable. Great job!!!!

The Geek Squad Team showed up on-time and had my 77" LG OLD TV installed in no time! The purchase did not include the wall mount, but they had a couple of options to chose (fixed/adjustable) from onsite. Got the adjustable and it works great.

The agents were very courteous. They knew exactly what to do. They mounted the tv in no time. They hooked all the wires up and cleaned up after themselves, even removing all the trash and boxes. They were truly a bright light for Best Buy!

The team was very very mindful of overall space in our home and took their time and extra steps not to knock into any other furniture in our home. They even cleaned up after themselves!

They took down our 55" TV and put up the new 75" TV. They were professional, friendly and programmed the Comcast TV remotes (2) and made sure everything was working prior to leaving.

I wanted to upgrade my 75" TV which was set up on a stand to a 85" (28% bigger!) which needed a proper, rock solid swivel/tilting wall mount. Best Buy knows how to do it right and that's exactly what they did. Professional all the way.

Great and quick service. Two members came opened the TV box, mounted the stand quickly. They asked my preferences and worked smoothly with me smoothly and provided an excellent service. They welcome questions, and comments and were willing to change the set up to fit well with my interest.

Two of the three different visits involved professionals with pleasant demeanors.

The agent installed my TV and mount very quickly and spent a lot of time trying to get the set up complete and worked on getting the wi-fi connected only to find out the chip was bad. He really tried to get the TV to connect and spent a lot of time with us.

The agent did a good job installing my mount and tv. They were efficient and took all the boxes away and packing. My only negative was the explanations on how to set up the remote was a bit too rushed for me especially since there are no instruction manuals anymore

Everything is finally connected to make the TV work properly. However internet cable is strung outside the wall so I have contracted with another vendor to correct this problem as well set up the audio system properly. They did a great job installing the very heavy wall mount and the 65" tv so that part is great.

During March madness my 60 inch LG TV went out. I was hoping it wasn’t serious and just the power strip behind the TV. I purchased a new power strip and scheduled the geek squad to come change it out. They were very professional and efficient.

Malcom and his partner (sorry I can't remember his name) were awesome. On time, shoes covered, made quick work of the install of our existing (Best Buy purchased) 75" TV and a new Samsung Soundbar. Very pleased!

This is the second time I've used the Geek Squad, and both times I walked away saying "Great Decision!" My "geek" Anthony called before the installation to discuss it with me and was able to identify a potential problem I was unaware of. He resolved the issue and set up a beautiful 65" 4K HD TV. Thanks Anthony

Worth every penny, came to house installed adjusted mount. Friendly and fast