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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1056 Showing 21,101-21,120 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad was polite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some review of situation they got it installed and works perfectlly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was extremely professional, knowledgeable and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were great took their time to get mt Frame TV mounted and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the pros do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your new TV deserves the geeks. Don’t try it just let the pros do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice service from all involved, The only cooment be why i had to pay for 2 tvs to mounted separately when the squad was already here for the first one. I was expecting maybe a discount for already being on property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 75" TV with an extending mount. The Geek Squad guys came in and installed the mount and TV very quickly and without any issues. They did a great job explaining how the mount worked and how to move it around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the work that the geek squad does. Great costumer service even that there was a wrong item that was picked up from the warehouse that was handed to them. I am still satisfied with Best Buy regardless. Currently waiting for a refund but all is good so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This service was not complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior TV service person (Clearwater TV and repair) removed old TV for repair. Was advised that TV was not repairable. When he took the old TV, the TV mounting brackets was taken but not returned. The best personnel could not make installation with no bracket. Current waiting for return of bracket by Clearwater TV and appliance for installation to be completed. Please advise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad attached my unit to the wall and hooked up my sound system to it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Came on time did a good job installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job in the installation. They came on time and did a nearly perfect install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek Squad installed all my TV mounts in a timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds the TV in a nice manner right where it needs to be seen at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up the appointment. Tech called the day off to let me know t almost the exact time he would be to me. Very friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job. Very polite, knowledgeable and cleaned up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, patient to answer my questions, very respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents connected my TV and the wall mount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted TV and soundbar, made all connections and performed the setup. Everything works great but first startup of day can be a little inconsistent. Always eventually works but seems to take different steps day to day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They knew their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were knowledgeable and professional! Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Forever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is an amazing service that is many times over worth the investment. The service provided is excellent and the service team is just exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew and Trey were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Trey were great. On time, cleaned up, gave our dog a good head scratchin'. What more could you ask for.

    I would recommend this to a friend