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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1058 Showing 21,141-21,160 of 38,693 reviews
  • Rated 5 out of 5 stars

    Amazing service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabrielle was outstanding! From the start to finish he & Nate did a perfect 10 score!!!! The mounting of my new 65" TV & speakers & in wall installation was amazing!! I would highly recommend Gabrielle for his knowledge & personality to make your in home service a great experience!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    removal of old TV and install of new without any glitches. Set up Comcast and advised on setting up other services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional, informed & safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the two service agents that installed my new TV - including, having a different cable on hand than what the online order had recommended, explaining use of the new TV and going over all options for set up to ensure I had what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD OUTDOOR TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience so far. The install crew installed once and it wasn’t up to my standards or their standards. They came out again and adjusted it all! Seems to be sturdier and better overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called ahead of time to announce their arrival. Right on time as scheduled . Quick, efficient hook-up of new TV and sound bar. Total clean up of boxes, papers, etc. a complete explanation of new remote together with hands on demo. Extremely polite installation crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked quickly and professionally. The installers were very knowledgeable of the products. They exhibited great care when handling personal items that may have been in the way. Arrived timely and prepared to work. I am very please with the service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For us Geek Squad was well worth the cost. We are now “techies “and are quite pleased with the young man who set up our television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Too Bad Being Phased Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this product, so sad that it is going away, It was one of the reasons I would purchase from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv. The color is fantastic. No problems so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unsatisfactory work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very friendly but I wasn't happy with the work. Let me start by saying that they only showed up at my house at 9:30pm, when my appointment was from 4-7pm. Naturally they didn't start drilling into the walls until around 10pm, which was not a welcomed sound for my two sleeping children. The bigger issue is that they measured the mounting incorrectly and were forced to drill a second time. I now have two big holes which I need to have repaired. One, this will cost me money but two, I can't even let someone repair the wall because taking the TV down to do so will void the warranty I purchased from Best Buy. Overall I am extremely aggravated with the situation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were friendly, professional, and fast. They took the time to discuss the TV's uses in order to recommend the best placement and settings. This was a project I could have easily done myself, but the conveni and expertise was worth the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hung up on great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time,professional, and quick! These guys are amazing at what they did, perfect customer service, showed me how to use everything, and did a great job of clean up after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad aced it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great-showed up on-time, were very respectful and didn't leave until I was fully set up and understood the controls. Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatcuato.er service. Guys wereon ti.e and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick ready to watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was very friendly & knowledgeable. The tv was set up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that did my install was amazing! Very professional, knowledgeable and helpful. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install team arrived on time (actually early) and had my 75” tv beautifully mounted in a matter of minutes. Definitely worth the cost of installation. Recommend 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall Mount Installation by Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installation was Amazing. These Guys are Obviously Seasoned Professionals. Very Informative in helping me understand how everything works. Couldn't be Happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted TVS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved across country and had the geek squad re mount my tvs they were fast fully trained and had all the tools parts such a great job. Thanks!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very professional and explained everything very thoroughly! They made sure to explain everything to me that needed explaining! I actually give them 10 stars!

    I would recommend this to a friend