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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1058 Showing 21,141-21,160 of 38,693 reviews
  • Rated 4 out of 5 stars

    Great installation team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the same team both times for the installation which was awesome. First because they are a great team and secondly, they knew the situation when they returned. (The reason they had to come back a second time was because we had to move an electrical outlet.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall Mount Installation by Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installation was Amazing. These Guys are Obviously Seasoned Professionals. Very Informative in helping me understand how everything works. Couldn't be Happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, did great job on mounting and then set up tv Took less than an hour to remove old tv and mount and install new mount and tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very good job with everything. On time, friendly and honest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I had a rep come out to review the wall and help select the needed hardware I was told the install was going to put the wires hidden in the wall for building code... I could have screwed the tv on the stand and saved a lot of money. Bestbuy keeps giving me a run around and said I should have been charged extra for that in addition to the install and the rep made a misrepresentation when I was charged.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service and Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Technicians Vincent and Sean were very knowledgeable and skilled at getting both our TV wall stands put up. These guys are the experts and really know what they are doing. We are very happy with their work. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Seth and Beau were very professional and exceptionally patient. Seth has been to my home before, and I was even more pleased to see him on my installation. Beau was so accommodating. He programed my existing remote to my new TV and DVD devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refund needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was never mounted, and I’m waiting for a refund to be issued. The gentleman‘s name was Willis and he was very helpful but unfortunately the mounting was not completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and staff very happy with the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and quality of picture is Good. I love Samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service; very knowledgeable 888888888888

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Nice GEEKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very knowlegable and friendly. Took their time explaining the many TV features. Wanted us to be confident how to use a fairly sophisticated TV before they elft.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my Tv did a great job and the TV looks great on the wall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a few trips when contractors were initially sent at first and told me the TV couldn’t be mounted on a particular wall. Eventually Best Buy came out themselves, and they were able to mount on that wall using a different mount (which they had in the truck). Inconvenient process requiring multiple people to come out but when it was finally mounted it was good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Agents

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say the Geek Squad did a great job installing the bracket and setting up the TV. They were very professional and gave us great options on the mounting. They did a great job hiding the wires and cleaned up everything including the taking of the box so we didn’t have to deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More Than Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV for our conference room as a large computer monitor. Works beyond expectations with crisp, clean visibility and can still stream and what not when needed. Also had no hassle installation by Best Buy with a full range wall mount also purchased from the store. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    I’m Geek(Ed)!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and courteous great job in set up!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time, knowledgeable, friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installation, highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, on time and thoughtful gentleman. Very attentive and through in his job. Appreciated what he a great job he did for my disabled and senior Dad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV mounting was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, were friendly, knowledgeable and professional. They mounted my new TV without any issues and cleaned up before they left. Highly recommend!

    I would recommend this to a friend