Customer Ratings & Reviews

They did a great job of delivering & setting up my new TV. They were punctual & very professional. The guys were very careful in my home & made sure I knew how to operate my new TV before they left. And they were very patient in answering my questions.

They are worth every penny!!! Don't hesitate spending the money. They know what they are doing and can install the TV and give you various options that you would not consider. Also, we have a complicated in-home TV receiver connection system. These guys were able to connect the new TV and recheck the other TVs in the house so everything was running on DISH. Oftentimes, we've had problems with the DISH techies and they have had to return. GEEK squad is fabulous and if you have the Protection Plan, the cost is truly minimal.

65 inch TV mounted to a wall that needed various viewing angles. The two Best Buy women who showed up clearly knew exactly what to do. Each had their tasks and they accomplished them so incredibly well all the while staying engaged with me and getting my feedback. I've worked in the tech industry a long time and dealt with many installers on a variety of products. These two women were among the most efficient, professional and knowledgeable I've ever dealt with.

We needed our 75” TV mounted above our fireplace as that was really the only place in the room for it to go. There was no way I could do that on my own. The Geek Squad agents arrived on time and gave text updates with their ETA which was great. They made sure the mount was straight before drilling into the wall and it definitely required two tall people to safely lift and secure the TV. Then they made sure all of the software was set up and it was connected to the WiFi and soundbar and everything worked. They were really nice, answered all of my questions, and did a great job.

This was actually the second time these service guys did installation work at my house. They took down a disfunctional TV in my bedroom and installed a new one. They also provided this same service on my old TV in the family room. I am 69 years old and really needed someone to do this for me. I must say they did an exceptional job. They also installed an indoor antenna to the TV. They did all the updates, the channel searches, and tuned my TV for the best picture. They answered any questions I had and instructed me on aspects of the TV I wasn't sure of. I couldn't have asked for more!

The agents that installed/mounted the TV to the wall did an excellent job!! They were very experienced and careful thru the process!

The Geek Squad agents replaced a standard flat wall mount that I had with a Sanus Elite tilt wall mount. Excellent service and install. Showed me the several different positions I could move my tv with ease. Set the tv up for me so that I had all the proper connections; HD cable, wifi, and channel updates. Great job Best Buy Geek Squad

The guys were very professional and knew what they were doing. They took extra care with our installation and were able to help us set up our channels....

The Geek Squad agents were great! They are professional, friendly, knowledgeable and very efficient.

I had Geek Squad install my 77" flat screen and sound bar. Installation was professionally done. Service was quick and they cleaned any mess from the packing

The agents were respectful, polite and connected up my television without any problems. They were quick and efficient.

The agents mounted 2 TV'S & they made sure that I was pleased with everything before they left. They were very professional & did a great job & cleaned up after themselves.

The agent called the day before to confirm, called when on the way as we had discussed, got here and hung up the TVs quickly and hid the wires as much as possible and suggested a wire cover that could be purchased to cover what did show. Both guys were efficient and knowledgeable and worked well together. Highly recommend these guys!!! However, requiring a title and a display name is irritating. I would have blown off the review but the guys deserved the positive feedback.

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

I'm really enjoying this large TV. Buying it, I knew I wasn't getting the top of the line TV but it is far from the bottom of the barrel. When I bought it the store rep told me that this TV was one notch above the lowest Samsung TV, which is a compliment. The picture is very clear and the interface is intuitive. I have no complaint about this TV. It also helps that I got it as a Black Friday purchase which knocked another $300 off. I'm happy.

The technicians that came out to mount my 85” Samsung TV and sound bar were amazingly quick, clean, professional and really good at what they do. They measured my wall 3 times before they started drilling and securing the bracket to mount the TV and sound bar. They did an outstanding job!

I purchased a TV, Soundbar and TV mount from Best Buy along with a coordinating Soundbar mount purchased from Amazon (Best Buy only had one Soundbar mount and it was Rocketfish I believe) and had Geek Squad come and mount everything. There were 3 techs that came inside to get the job done fast and efficiently! They made sure that the Soundbar mount that I purchased from Amazon would work with the Soundbar and the TV mount from Best Buy. Thankfully I did my research and it was easy to find because the Sanus Soundbar mount was universal to Sanus TV mounts so everything was confirmed correct. Everything was done in about two hours I believe and looks great!! All 3 techs were friendly and knowledgeable about the products and the installation. I also had a choice if I wanted to run the cords (only the HDMI cords not the power TV cord or the power Soundbar cord - that is a certified electrician’s job only) through the wall or leave them all hanging down where I can later put a casing on the wall to hide them. I knew I was going to expect great service from Best Buy, as always, but I was extremely satisfied with the whole package! I will definitely have Geek Squad come back with any other service I need in the future!! TV: Samsung - 55" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR Recommended TV Mount: Sanus - Premium Series Advanced Tilt TV Wall Mount For Most 42" - 90" TVs - Extends 5.75" - Black ($129.99) Soundbar: Samsung - Sound+ 3-Channel Hi-Res Soundbar with Built-in Subwoofer - Dark Titan/Sterling Silver Soundbar Mount (Amazon): Sanus Soundbar Mount for Most Soundbars up to 15 lbs - Features Simple Install and Tool-Free Adjustments - Compatible With Most TVs and Mounts - SOA-SBM1 ($39.99 @ Amazon)

I recently had the pleasure of using Geek Squad's TV/Display Setup & Mounting service for my new Samsung 55" Class Q60C QLED 4K UHD Smart Tizen TV, and I am beyond impressed! The Geek Squad technicians were professional, efficient, and incredibly knowledgeable. They arrived on time and had all the tools necessary to complete the job seamlessly. Not only did they expertly mount the TV to my preferred location with precision, but they also took the time to ensure all the cables were neatly organized and concealed for a clean and polished look. Their attention to detail was impeccable, and they even provided helpful tips on optimizing the viewing experience. Overall, the Geek Squad exceeded my expectations in every way possible. Their expertise and professionalism turned what could have been a daunting task into a hassle-free experience. I highly recommend their services to anyone in need of TV setup and mounting. Thank you, Geek Squad, for your outstanding service!

I couldn’t be happier with the service I received! From start to finish, they were professional, efficient, and clearly knew what they were doing. The contractor arrived on time, assessed the space, and offered helpful suggestions to ensure the TV was mounted securely and at the perfect height. They worked quickly without cutting any corners, double-checking every detail to ensure the installation was flawless. The result looks incredible—clean, level, and exactly how I envisioned it. Not only was the quality of work outstanding, but he also left the area spotless, taking care to clean up after the job was done. Their friendly demeanor and clear communication made the entire process smooth and stress-free.