Customer Ratings & Reviews

They did a good job, very professional and they showed up right on time.

The Geek Squad agent Trie Pollion and his partner were the best.

The Geek Squad who installed my tv did an excellent job! His name was Evan and he did a great job! He was on-time, patient, showed knowledge of the product and walked me through every step of the installation process and how to use my new tv. He was great!

Geek squad did not set up tv/receiver to communicate properly, Brandon did not appear interested in taking the time, and he is not welcome in my home again. Tv has been swapped out, and have another appt scheduled for the receiver & universal remote to be configured correctly. Brandon said my universal remote was too old, yet bestbuy still sells it. Again, shame on Brandon, he also said my router/modom was out dated. When i went to bestbuy for tv exchange & check into a new router... Bestbuy still sells the router i currently have. Brandon needs interpersonal skills and additional knowledge of what is sold and current. And he needs to complete his job

Good Job at a fair price, but they could not solve a problem with my Harmony Remote. I did buy it from them a few years ago but they had no information on setting it up.

They guys brought the first TV that was cracked, they were apologetic even when it wasn't their fault. When I got it rescheduled the guys checked it out eeal well before they started the install! Great service from the delivery team and helpful!

The mount was a gift for my parents along with the TV they picked out.

They associates came in was careful with my things. Made sure my tv was hung right where i wanted it and made sure it was secure. And they took all the packages out with them.

The specialist was courteous, let me know he was arriving early, and was very efficient in mounting our TV. He knew exactly what to do and had it up in no time. He helped tie up some of the loose cords and cleaned up after himself. Very pleased with the service!

great job great job great job great job great job great job

The setup technicians were great. They took their time to make sure the TV was square and in the right position. Really good!

Smooth installation, no complaints, long wait window is challenging though

The agent who set our tv up was every good at what he does.

For us Geek Squad was well worth the cost. We are now “techies “and are quite pleased with the young man who set up our television

the service man was very nice and took good care of me

We love the Samsung TV. This is a replacement and we’re hoping it continues to work. The volume went out once, already. It’s been ok since then. Fingers crossed.

I would have given them 5 stars but my sound bar is not straight. Other than that the guys were bery knowledgeable and professional. Yeah and quick

The experience process was awful, it was the worst experience I’ve had with Best Buy. I was told one thing when I bought the television about when the delivery and installation could be done. When the guy called he advised it couldn’t be delivered at that time. He stated he would call me when he would be in route to my house and I would meet him. He never called and gave my service to someone else. The new person didn’t call and never rang my door bell, which is a ring doorbell. When I called the Geek Squad number, I told a subject what happened and he set me up for a date near to that. No one showed up and I went to Best Buy and talked with two individuals and they told the person who gave me the second appointment shouldn’t have given an appointment, even though that was the number to call. They told me there was nothing they could do for me and I would have to go to the bottom of the list, they seemed very uncaring to my issue. The guy who installed my television was great. He explained what he was doing, why he was doing what he was doing, and wanted me to know if anything goes wrong how to reach him.

i bought new tv mounts and needed their help to get them put up. they did a very professional job and cleaned up after their work. it looks very nice and works perfectly. thank you.

Very professional and quick! Our walls are extremely thick and hard so they had a little trouble finding the studs but they were really nice and did a great job in a short amount of time. Well worth the money bc if we hadn’t, I’d still be waiting on my husband to do it!!