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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1063 Showing 21,241-21,260 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome in their installation of my tv and soundbar above a fireplace. They did a great job in keeping me informed of their arrival and did an excellent job in mounting the tv and soundbar in an efficient manner. They also took the time to explain the setup.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete initial work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did not set up tv/receiver to communicate properly, Brandon did not appear interested in taking the time, and he is not welcome in my home again. Tv has been swapped out, and have another appt scheduled for the receiver & universal remote to be configured correctly. Brandon said my universal remote was too old, yet bestbuy still sells it. Again, shame on Brandon, he also said my router/modom was out dated. When i went to bestbuy for tv exchange & check into a new router... Bestbuy still sells the router i currently have. Brandon needs interpersonal skills and additional knowledge of what is sold and current. And he needs to complete his job

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV over stone fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad's installation of my TV over a stone fireplace. It was a difficult task as the stones were non-uniform and quite hard, requiring the use of a large impact driver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great product great product great price great product great quality great service great product great company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs did an awesome job. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, very fast and helpful definitely using geek squad for any installation and the technician that help us out were GREAT like GREAT!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy and Ishmael were fantastic! Beyond friendly and informative. Worth every penny because everything is complete when they're done, TV is mounted where you want it and apps are set up. All I had to was sit back and watch TV. And I learned a few things about my smart TV I wouldn't have known!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and mount very quickly and spent a lot of time trying to get the set up complete and worked on getting the wi-fi connected only to find out the chip was bad. He really tried to get the TV to connect and spent a lot of time with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job installing the TV mount and mounting the 98" TV. They were professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Safe and secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily mounted in just a few minutes. Geek Squad are excellent workers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best of all the delivery and setup services out there. I would never use any other service for installation of my electronics. They are far and away the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed in a timely fashion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Geek Squad. They helped me in every way possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and were very attentive to my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 85" tv in about 15 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They associates came in was careful with my things. Made sure my tv was hung right where i wanted it and made sure it was secure. And they took all the packages out with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek swat service is the best Best Buy has to offer nowhere else has this in any store. I can recommend one by any electronic Devices always ask Kiko’s wife specialist to help you choose the right electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job installing my mount and tv. They were efficient and took all the boxes away and packing. My only negative was the explanations on how to set up the remote was a bit too rushed for me especially since there are no instruction manuals anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whalen Furniture -plenty 3-in-1 Console for Most Flat-Panel TVs Up to 65" - Brown Cherry is very functional and has plenty of space for other components. The Geek Squad did an excellent job and were very clean while they were assembling the stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that mounted my TV were efficient and thorough. Once my TV was mounted and all devices hooked up, they explained everything in detail. I even got a call the next day to make sure everything worked properly. Friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who set up my tv were great. They arrived on time, were very friendly and did the job beautifully. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top rated installation, ease of mind for hanging fragile television.

    I would recommend this to a friend