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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1063 Showing 21,241-21,260 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and kind people . Wouldn’t want another company to come in my home and set up another tv they were the absolute greatest

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who installed my 55" TV were on time and did a good job. They could not haul off the TV box because they had no room in their van. Funny, because they had room for it with the TV in it, but not after the TV was removed from the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve was absolutely top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was absolutely top-notch. Quality of the TV is still terrible and I have such a headache from what I went through. But Steve was amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were efficient and courteous. They set up, installed the wall mount and TV in a short amount of time and cleaned up. It was something I could not do myself and they did it so well!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Difficult installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was tricky per the installers. That said, it works well once installed.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    I’d say it is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it is great . Ok I hope the price willl cheaper in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation and professional installers. They removed my 70" Vizio from above my fireplace and installed the 75" Samsung. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, respectful and helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpackaged everything set up wall mount just where needed. Perfect height. Placed t.v. on mount set up functions and explained use . They even help with sound bar wi-if connection. Cleaned up all wrappers and boxes and made sure we were happy and understood how to function wall mount tv. and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought an LG OLED 65" TV recently, 2 Geek Squad agent came out to my house and quickly install the new TV on the wall. Both of the agents were very courteous and answered all my questions while they were in my home and we're finished in a very efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was simply the best— set up our tv plus mount it and not a piece of trash left when done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete initial work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did not set up tv/receiver to communicate properly, Brandon did not appear interested in taking the time, and he is not welcome in my home again. Tv has been swapped out, and have another appt scheduled for the receiver & universal remote to be configured correctly. Brandon said my universal remote was too old, yet bestbuy still sells it. Again, shame on Brandon, he also said my router/modom was out dated. When i went to bestbuy for tv exchange & check into a new router... Bestbuy still sells the router i currently have. Brandon needs interpersonal skills and additional knowledge of what is sold and current. And he needs to complete his job

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geat TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and works great. geek squad installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV I have now is awesome the B2 it only has a couple things that are missing from the seat she she too so I was going to upgrade it but I'm not I'm going to stay with the B2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional throughout the process. ……Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this service in the past and haven't had any issues. they call and touch base with you to make sure you are kept in the loop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not every install team is the same!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this install team, this time around. They listened to how I wanted everything done. Then actually did it all right. Previously, the other install team did not. I had to go back upstairs & watch them. Grown men should not be needed to micro manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician, Kennedy, had our new television mounted and set up in no time. She was very helpful in explaining all the features of the new television and how to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love their Geek Squad service, never an issue. We live an hour away from the closest store and always comes out when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were awesome. First time I used them. Won’t be the last. Great install and really friendly people. They Arrived punctually and did the job right and didn’t just rush through it. I waited about two months to review this job and tv is still on the wall and mount is well up on it still.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff did an excellent job of mounting and setting up TV. TV, including streaming, and sound bar worked great. They were very helpful and explained how to use everything.

    I would recommend this to a friend