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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38672 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 38,672 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad system installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and the Geek Squad Team are phenomenal. They installed a new LG G3 OLED display, re-installed the Sonos ARC, and integrated the AppleTV; all on an articulating mount above our mantle. Looks absolutely amazing; all the cables are hidden and all the functions streamlined. The team even configured the sound, the picture and demoed how to work with the new system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Happy with the installation and wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, put on shoe protectors to protect my floor since it was raining, mounted the TV and helped me with the set up. They also connected the Wii and Xbox as well as took the empty box with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and did a wonderful job with both TV would use them again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a good job removing the old tv and mounting the new one

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    EXCELLENT PROFESSIONAL MOUNTING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that mounted my TCL 43” TV did a great job. He made suggestions for height mounting, as I use this TV as a third monitor for my recording studio. Once agreed upon height was determined, the tech mounted studio on provided wall mount all by himself. The TCL is big, but light. He had no problem affixing the TV to the wall mount. The tech vacuumed away all the shavings from drilling and left the area clean. The tech was going to hook up the TV portion but I told him it was unnecessary as I was going to use the TCL as a computer monitor. The tech hooked up HDMI outlet from TV to the DVI-D HDMI adapter on the back of my computer, selected HDMI output on screen and I was good to go. A job well done :-)

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Tech was excellent in every way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I added the cost for the installation of the TV and soundbar. The TV is practically flat against the wall and the tech set up everything just as I needed. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65” Samsung Smart TV needed to fit into a particular space and the Geek Squad made it work. Two great guys (one was limited because of recent injury but both were so knowledgeable! My spouse, who does not usually listen to tech info, asked so many great questions - I was so impressed with them, And my spouse could work the TV and soundbar when they left!!! Amazing!!!!! We rave about their services to all our friends.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Best Decision Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision ever to let these guys set up and mount my new TV. I am usually very savvy in electronics, however, I am now spoiled by the quick, efficient and courteous service performed by the team that installed my new TV .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Professional Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed myold TV and Mount added the New Mount and installed my new TV quickly and Professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our service technician was incredible. Very professional and he was very thorough and efficient. Very happy with his service. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice Guys, Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and quick install. Love the extended warranty and installation packages they offer and ALWAYS fantastic Service. I have had nothing but great service as well as quick and friendly installation with Best Buy technicians/computer people/appliance people, etc. Really the best. Unless there is any massive change in the company, I will always shop here and use their install/services/warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they're doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They originally told me they were showing up around 12:00 PM, but they must have finished early on a previous job because they called at about 11:00 AM and said they'd be arriving in about 15 minutes. They were professional and went right to work. Asked me a few questions regarding how high I wanted it mounted and even made a suggestion I hadn't thought of. They were fast...much faster than if me and my wife tried to mount our TV. Originally I was skeptical about the price, but it really was worth it to not have the activation of trying to do it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Looking good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service the team member showed up on time he did not need any assistance when installing the TV on the wall he took very professional precaution when installing everything he offered to take off his shoes before he came in My Home. He was very clean, very professional he requested other products that I may be interested in as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Knowledge

    Rated 5 out of 5 stars

    Edwin Velasquez , Cadet Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job and very knowledgeable member of Geek squad ! Edwin Velasquez explained everything to us senior citizens with ease .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Quick, Easy, Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse from the Geek Squad did an amazing job of setting up my tv! He moved my old one to my bedroom and after installing the new one he was kind enough to plug in my devices that were connected to my last tv. He even made sure it was programmed correctly and that everything looked good before leaving. Great quality care, extremely nice, and welcoming.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Excellence: Seamless TV Setup!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the pleasure of using Geek Squad's TV/Display Setup & Mounting service for my new Samsung 55" Class Q60C QLED 4K UHD Smart Tizen TV, and I am beyond impressed! The Geek Squad technicians were professional, efficient, and incredibly knowledgeable. They arrived on time and had all the tools necessary to complete the job seamlessly. Not only did they expertly mount the TV to my preferred location with precision, but they also took the time to ensure all the cables were neatly organized and concealed for a clean and polished look. Their attention to detail was impeccable, and they even provided helpful tips on optimizing the viewing experience. Overall, the Geek Squad exceeded my expectations in every way possible. Their expertise and professionalism turned what could have been a daunting task into a hassle-free experience. I highly recommend their services to anyone in need of TV setup and mounting. Thank you, Geek Squad, for your outstanding service!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    82 inch tv wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 82 inch LG flat screen tv, complete electronics protection plan, and tv wall mount plan. It's cheaper and worth it if you buy them as a package plan. The Geek Squad showed up on time, mounted the television to the wall with the new wall mount I had purchased, and it did not take long. They were professional, did not make a mess, and did it fast. I recommend having a large tv mounted to the wall by the professionals. Plus, the full home electronics protection comes with virus protection software. All your laptops, computers, tv's, and much more will be serviced or repaired by the Geek Squad. Can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Perfection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 75' inch TV and mount. Geek squad delivered, mounted, setup and sold me proper length (15 foot HDMI) at $15 for my new TV. Wow! And removed all the trash, vacuumed the area and were more than professional. Highly recommend. Nice being a Total Tech member so install, delivery and setup was free with membership. Awesome job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Above and Beyond Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that came out to mount my 85” Samsung TV and sound bar were amazingly quick, clean, professional and really good at what they do. They measured my wall 3 times before they started drilling and securing the bracket to mount the TV and sound bar. They did an outstanding job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Excellent customer service and expertise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Technician’s name: Storm, I was so pleased and impressed with Storm’s expertise and knowledge. He mounted the speakers on the wall and ran the wires with the least amount of exposure. After setting up the system, he tested everything to ensure it was working as intended. He also took the time to familiarize me with my new system. The service Storm provided was beyond my expectations. I appreciate his professional approach in providing excellent customer service. Storm also arrived donning all recommended PPE, including shoe coverings, which I really appreciated. Once again the Geek Squad knocked it out of the park!

    I would recommend this to a friend