Customer Ratings & Reviews

These guys were great! They were very careful of our new hardwood floor, wearing protection over their shoes and setting pieces of the equipment on cardboard from the package. They also did all the setup even programming our cable control to work with the tv and sound bar. They also moved our old tv to the bedroom and did that entire setup. Their familiarity with all the equipment meant they did all the work very efficiently and in the minimum of time. All the while answering our questions and explaining as they worked. So happy with our new tv and sound bar!

The guys were pretty knowledgeable with my new Sony tv and sound bar system. They went right thru the set up and helped with picture set up. thank you guys

Great Geek Squad workers! installed our TVs on the wall in our family room and in our bedroom. They were very professional and competent. Worked out problems with connections and made both TVs work!

The guys were great. They communicated during the entire process to make sure it was to my satisfaction. Took the time to show me how to use my tv and set it up to the optimal settings.

Very helpful, straight forward and efficient. This is an extremely easy process and the gentlemen who assisted us were quite knowledgable, polite, and respectful. The first thing they asked if shoes off or shoe covers worked. Cleaned up. Will never mount a TV myself when it's this easy to schedule.

Excellent service! I love the work that was done...so easy and it looks great. Could not be more pleased with the workman that came here and was so considerate of my home and everything in it. He was a delight and so professional it took him only about 1/2 hour to complete the entire job...vacuuming and everything! Having the TV off the floor makes such a difference and adds so much room to my mobile home living room...don't know why I waited so long to have this done.

I joined the total tech support through geek squad. By doing that geek squad charge was only $50.00. To mount and set up my 85 inch Sony t.v. It was well worth it. Carlos and Jorge did a great job and adjusted everything as well. Asking them questions about the technology of todays t.v.'s was like getting a education,they knew so much. i also brought in one of my computers to. On that they reformatted and reinstalled the operating system,updated it. All went well.

Best Buy outsourced this to a local company. The workers were efficient, tidy, helpful, and knowledgable. My TV was up and running in less than an hour. Clean work and great install.

Technicians really cared about the quality of their work. A nice change from the typical “get in, get out, get paid as fast as possible” that you see too often these days. Since it was such a large TV, they made sure to hit 3 studs when installing the wall mount bracket. I would use their service again!

After the second cancelled appointment from Manada, the third party group Best Buy sometimes contracts to do installs, I had to go speak with the selling store's manager in order to prevent waiting yet another week to get our tv installed. Luckily for me, Brandon at the Best Buy on Research Blvd in Austin stepped in to get things back on track. He worked with the stores own Geek Squad crew to get us back on schedule and get the installation performed without having to wait yet another week. Brandon was the consummate professional. He listened, empathized and made it happen. I doubt I'll order online any more, I'll go to his store and order in person. Outstanding service! Alex and Greg were the Geek Squad techs that had to install our tv about 7' up on the wall. They were excellent and completed a perfect installation. My elderly dad supervised from his chair and noted they never hesitated and there were no wasted motions. These guys are pros and their work shows it. They even refused a tip! (Which they definitely earned!) While we had a bumpy start to our two tv installs, Brandon, Alex and Greg got the work done quickly, professionally and expertly. Thank you so much to these three employees for their excellence. We are now pretty loyal BB customers and you can thank these three!

Great installation! Geek Squad was knowledgeable, friendly, and careful. Got the tv exactly where I asked for, in a quick time. Clean up was very helpful.

I recently purchased a large flat screen tv along with a wall mount. I arranged to have geek squad do the delivery and install for me. The showed up in a timely manner on time and delivered the tv and the mount. And the guys were very courteous and they in stalled the mount where I wanted it and installed the tv onto the mount. I tested it and it was installed perfectly and it didn’t take much time. They also helped me scan for the local channels and to hookup my cable. I am very happy with this service!! ( :

Great service the team member showed up on time he did not need any assistance when installing the TV on the wall he took very professional precaution when installing everything he offered to take off his shoes before he came in My Home. He was very clean, very professional he requested other products that I may be interested in as well.

I had the pleasure of having my 75" Sony Bravia installed by your geek squad. There were very knowledgeable about the Sony brand. They hung my tv quicklywith precise measurement making sure it was secure on the wall. They gave us instruction on apps and how to keep theTV updated when necessary. Great ambassadors of Best Buy!

Setup and delivery were exceptional. They had to move my bracket in order for the new tv to be placed above the fireplace, The TV looks very professionally installed.

Geek Squad Agent Herbie was great! He took great care to connect everything correctly and safely, and made sure that we had access to everything we had access to before the installation. He exhibited a vast knowledge of the technical aspects of his job, and was friendly to boot! He showed up when he said he would.

Scott L. Did a great job installing my tv and sound bar. He was professional, friendly and efficient.

Two technicians showed up to my home for wall mounting. They were very courteous and professional. After installation they advised me on how I should handle the tv when moving the wall mount. After installation I noticed that the wall mount didn’t move as easily as I thought and they even suggested another wall mount that Best Buy offers that would have a little more flexibility.

This is a very heavy mount. May be overkill for my 65” but I do like to be able to get behind the system. The install went smoothly although there was confusion and contradictions between customer service and sales regarding pricing and service scope of what was and wasn’t included. This isn’t a cheap service to begin with, I didn’t like feeling like was being upsold during installation with cabling or mount upgrades.

The agent did a real good job hanging my tv recommend them to do the job right!