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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1071 Showing 21,401-21,420 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Mounting Kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad InstallTeam mounted TV to wall in bedroom. Quick and easy! Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the employees working smarter than harder and not wasting time and my time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Def worth the extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted and hooked up my TV in no time at all, and even helped me set up my streaming apps. Top Notch service, she was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top service Reps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we're very knowledgeable and polite, heped in diagnosising stereo issues to tv and what systems where best for home theater system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done right AND they cleaned up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the respectful coordination of the appointment, through the clean up up after the job was completed, I enjoyed the Geek team’s excellent service. Heads up call to keep us informed of timing. Configured the cable remote to operate the tv. Bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad=great squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our tv and unboxed it. After moving the existing tv to our bedroom they then set the new tv in position and got it all set up with our wi-fi and cable box and showed me how to use it. Great guys, very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very helpful and did a great job putting together the tv and hanging it on the wall. They placed the tv exactly where I wanted it and it has a great view from every seat in the room. They were careful with the product and kept the area neat and tidy during and after their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick. Set up all aux to work with TV No fuss, No mess. Even cleaned up after themselves. Courteous and best customer service I have experienced in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had wrong mount , rescheduled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The couple that came out were very safety conscience and professional. They tried and the mount was not going to work on the tv. They gave me info on which one to buy, I returned the mount and bought the one they recommended and rescheduled appt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the pros do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your new TV deserves the geeks. Don’t try it just let the pros do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome, could not have been better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew where on time , very professional and friendly. They removed my 70" , relocated and remounted it as well as hanging my new 85" tv. Saved me a lot of headaches trying to manage the mounting by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Group installers were very Professional-Paper booties on their shoes-Face Masks- cleaned up all packing items-spent time explaining the operations of the new TV & sound bar-calibrated Sound bar- Very pleased with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most polite and competent techs around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech people are real professionals that are so polite as well as professional, thank you. They take all the necessary time and do not rush and also leave the work place spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service from the Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad(Joshua and Joe) came last Jan. 29 and installed my tv on the wall. They did a lot of additional services and went out of their way to get my tech up and running. They were eager to help me out .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad installed my tv quickly!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv quickly they were very friendly and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great versatile tv bracket.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV bracket was installed greatly. We are very pleased with this bracket that we use on our porch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install kings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers unboxed and mounted the TV in efficient manner They took their time to explain operation and answer questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polk Audio Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and determined why the Polk Audio Sound bar would not work sometimes. They changed it from auto to manual. I now have to use the control for the sound bar but it is working all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers were excellent in their product knowledge and were very conscience with the care of my merchandise. They also cleaned up well and removed all the empty boxes and trash,

    I would recommend this to a friend