Customer Ratings & Reviews

Good service, on time, friendly / as scheduled.- this 50-character minimum is a foolish idea & only serves to reduce the number of submitted positive reviews

GeekSquad, Jason & Matt, we’re perfect gentlemen, they both knew exactly what they were doing, as well as protected my flooring & wore booties inside the house. I highly recommend Jason & Matt

The service was excellent and the technician was very personable and knowledgeable.

My technician told me when to expect him, called to remind, was on time, went out of his way to survey the job, went to pick up extra items that made the job more of what I envisioned. Cleaned up more than I expected, and took time to train me. I can't think of anything about him I would change.

The agent was absolutely fantastic did an exceptional job was very courteous and professional

Smooth installation, no complaints, long wait window is challenging though

The installers did a excellent job with the install,they paid very close attention to details,and answered all of our questions.

Very professional and quick! Our walls are extremely thick and hard so they had a little trouble finding the studs but they were really nice and did a great job in a short amount of time. Well worth the money bc if we hadn’t, I’d still be waiting on my husband to do it!!

The Geek Squad was great! Arrived on time, set up was quick, all questions were answered and it was good to go. Very professional!

Great service. Covid safe. I wasn’t sure what hight I wanted the tv but the people from the geek squad helped me. I would actually lay in bed and say higher or lower. They were they friendly. I will definitely use the service again.

The Geek Sqad knew exactly how to set up and show how to use this and were very proffesional, polite and answered all questions and made sure we could run this when they were done with the setup.

Fernando was efficient and professional installing the new TV set.

The install team was punctual. They were careful not to track dirt in the house. They had to cut a hole in the wall and run wires and all of this was done very professionally and perfectly. All within an hour. I’m super impressed with Best Buy and their qualified technicians.

These folks were at the top of their game! Very professional and fast. So glad I did not attempt by myself. Highly recomend the install service.

Agent mounted my TVs, very detail, knowledgeable love it !

I have had the Geek Squad mount multiple TV's for me. This time as always they are in and out in a flash and do great work. And, I don't have to worry about creating a bunch of holes in the wall I don't need and end up patching and still looking bad.

I paid for the Premium TV mounting service after being told by a Best Buy associate that the cables would be mounted within the wall. When installers came to mount my TV I was told by the Geek Squad installers this could not be done since I had a Samsung TV that uses the Samsung One Connect (something I discussed with the associate in the store). Their recommendation was to tape the power and One Connect cable to the wall and paint over it. The TV itself was mounted properly as one would expect, but I would not recommend the Premium service based on my experience.

Best Buy/Geek Squad once again complete a terrific install of my Samsung Frame TV. This is another in a long line of Best Buy/Geek Squad installs that was first rate.

The guy who mounted my 65" TV was very professional and knew exactly what he was doing. He was able to drill holes in my 1976 panel walls and hide all of my wires. It looks terrific. Measurements were perfect.

The agents were great. The removed the old tv and mounted the new one to include making sure the programming of the remote was optimized. This is the second time they have been out to help. They were wonderful!!