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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1071 Showing 21,401-21,420 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up our TV in a timely manner. They showed us all of the ins & outs of operating our new TV. When they left, we were all set & ready to go to enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, on time, friendly / as scheduled.- this 50-character minimum is a foolish idea & only serves to reduce the number of submitted positive reviews

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 85 inch TV and had it mounted on the wall by Geek Squad. It's works well but it is a little awkward to use. Mounting looks great and is very strong. I would trying advise not to doing this yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does ir right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs knew what they were doing, great attitude and installed tv pretty quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installs Went Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again the Geek guys came through for me. This was the 2nd tv they’ve installed for me in the past 45 days and both of them look great! They even stayed around to show me how to work and program the tvs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alberto and Jose were amazing. They were professional and friendly as they mounted my new tv on the wall. They made sure I knew how to work the remotes and left their workspace neat. thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    0led

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job for us. Very professional and friendly. Hooked everything up for us a showed us how to use it. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond expectations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad brought the tv and were almost finished installing my 75” tv when they saw a crack in the screen. They brought me a new tv the next day and set it up. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rich the manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rich the manager was so awesome! He help me a lot with getting my installation sit up for my new tv I had bought from Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always ask for Geek Squad, not 3rd party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After quite a few bumps in the process, we finally got it put up correctly by the Oakland Geek Squad. I works wonderfully and they were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ted was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted spent 3 hours mounting and setting up 2 tvs. He was knowledgeable, honest and patient with me as I have never had a smart tv before. If all their techs are like him, I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable & respectful of my home & property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. On time, professionally done, highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Professional Throughout the Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a good job mounting my TV and connecting it properly, and they were professional throughout the process. However, I was disappointed that several tasks listed in the description of the "In-Home TV/Display Setup & Mounting" service were not completed. For the price of $249, I expected a more comprehensive service. While the basics were covered, I don't feel that the service provided was worth the cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is golden

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a problem w/ mount provided for Oled TV. Tyler advised me regarding one that would work, and returned to complete the installation. He was careful to place 2 new Nests & OLED in ways that covered pre-existing holes, helped tremendously w/ software setups, and is super nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men were very professional. They helped find the studs in the wall, double check before hanging the wall mount, mounted the TV, hooked up the cable box etc. This was well worth the price paid and would def recommend this service! The TV hung was 75".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted our TV went the extra mile to make sure we were happy with the location and they took the time to connect all the devices!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Outside TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted outside and we are very pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    please fix my universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They nevered programmed my remote properly, Dosent work and has many glitches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very patient & understanding. TV looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, very patient as my husband had Hulu acct & I did know password! Finally got ahold of my husband & got info.

    I would recommend this to a friend