Customer Ratings & Reviews

Excellent service from start to finish! He was polite, answered my questions, confirmed my desired placement before install and showed how to use when done!

The geek squad agent was really helpful and friendly. He mounted my 50” TV without any help and hooked up my services super quickly. He patiently explained the remote buttons and important TV settings to me in a way I could understand.

Shyam has been an professional. He stayed on top of this installation from the time I purchased. Jonathan was the installer. He was also professional and took his time to make sure everything was to my satisfaction. Happy customer!

These folks were at the top of their game! Very professional and fast. So glad I did not attempt by myself. Highly recomend the install service.

They only had to move the tv up a few inches on our current bracket. Wanted help explaining set up of options on tv and help with universal remote. Did not get that.

The agents mounted my tv and showed me how to work all of the tv formatting. They were very thorough and courteous. I am going to continue to use their excellent service it’s save me time and I’m reassured that my products will be handled carefully.

Technicians were both great and efficient. They came in looked at what needed to be done, explained how they were going to do things and then got to work.

all good through and complete I am not writing anymore just because you require it These are a pain in the rear

The agents knew exactly what to do to connect all my devices, i.e. router, soundbar, bluray, roku, to my new tv. They gave me an expert and easy to understand run through, and everything works great!

The setup and installation did not even take the installers one hour. They worked with my schedule and notified me when they were approaching my home. Great service

The picture on our tv is still lopsided. Geek Squad came, but the picture was good for a few hours then it went back to being lopsided. I tried calling GS again and have received no response. So disappointed in Best Buy. The manager has been helpful and I will call again this week.

tech was very friendly & knowledgeable. The tv was set up in no time.

My TV was mounted perfectly and timely. Will use again.

We were extremely happy with the setup of our tv. The two gentlemen who arrived with it could not have been friendlier or done a better job. Would be happy to use again.

John and his teammate came in today and installed our TV. Wow! I was amazed how much John cared, I was amazed from his level of professionalism. True gentlemen, patience, caring, and explained everything and made sure we are fully satisfied.

If you can get an appointment for install with actual Best Buy/Geek Squad employees, you'll be happy. The cost is high, but the employees do good work. If your appointment is scheduled with a 3rd party group....good luck getting them to show up. It took 3 tries and over a month to finally get Geek Squad employees to do the install.

The Geek Squad guy was very professional. They know what to do, the superb service worth every penny! He mounted the TV Frame, otherwise, I will never dream about to have the world famous artworks posted on the wall! Love it!

These guys did an excellent job. Not only were they quick and thorough, they cleaned up behind themselves and hauled away the trash. They spent all the time I needed to explain how the TV works, the remote and it’s Smart TV capability. Couldn’t ask for a better experience.

Agent Aaron did a wonderful job of mounting my TV with my sounder and connected all of my units.Everything works and sounds BEAUTIFUL. He is the best!

The agent mounted my TV and connected it to all my devices.