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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1074 Showing 21,461-21,480 of 38,693 reviews
  • Rated 5 out of 5 stars

    HARD WORKERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 installer's showed up to install two large TV's along with suround sound, took theie time and did it correctly. They came back with some additional parts and gave me a discount due to all the other work they did. Best Buy should have more customer orentied people like the two that came to my homel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love their service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely appreciate their installation services. Gjey are always knowledgeable and professional. Yhey ho above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    you do great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad was so professional & knew exactly what we wanted.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing wall mount and hanging our new TV. Correctly installed our new in-wall power extentions to connect the TV and devices. However installers told me we did not need to run my second hdmi cord to connect the BluRay to the TV. They would only test the TV, said we'd be fine, and left. Now we have to hire someone else to fish my hdmi behind the wall in our new in-wall extension outlets and rehang the TV. Not expert service. No more Geek Squad unless this is made right, quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very friendly and professional service rep, soo happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the Geek Squad for anybTV mounting installation. They were very professional and new what they were doing. The TV above the mantel looks awesome and they were very knowledgeable. I will use them for any TV or audio set-up. Use them, you won't be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick. Set up all aux to work with TV No fuss, No mess. Even cleaned up after themselves. Courteous and best customer service I have experienced in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We found the service Excellent prompt and Courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was simply the best— set up our tv plus mount it and not a piece of trash left when done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All he did was take the TV out of the box, plug it in and plug in the cable wire. I don’t think there was anything else to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect location and wire bundling. Set up remote to control both tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The two men who installed our 3 TV's were great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men installed 3 TV's in 3 different rooms and said a great job. They were both tech savvy and knew a lot. Plus they had additional equipment (like an Apple TV unit) on their truck that we purchased. We are very pleased and would have them back for other help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is The Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not at the home when the Geek Squad delivered and set up a new 65” TV for my elderly father. But he complimented on the service several times later that day. They were professional, courteous, efficient, and thorough. I highly recommend the Geek Squad for any installations or equipment needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th geeked square installed two wall mounts and two televisions. They were quick, efficient and were extremely knowledgeable. They were very nice and explained in detail what they were doing and explained how to use new televisions. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup and installation did not even take the installers one hour. They worked with my schedule and notified me when they were approaching my home. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    0led

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job for us. Very professional and friendly. Hooked everything up for us a showed us how to use it. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounted 3 TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came in & reviewed what was needed & completed the work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were knowledgeable, helpful, 5 stars !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These 2 guys were fabulous ! If I need help again, I want the same 2 Geek Squad guys. They were very knowledgeable, helpful, patient. I couldn't have had greater service and they left my apartment immaculate !!! Thank you, Thank you, Thank you !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by a friendly person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, technician was super friendly and easy to work with. He takes pride n his work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Mounted TV failed to hook up or even plug in TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid for Mounted TV hook up and installer came out mounted the tv which is great took a call (work call) then packed up and left. By the time we were able to double check what was completed we realized none of the hook ups were in place or even the TV plugged in. We finished the job and moved on. Called to get this extra feature removed but looks like I'm still being charged for it. If you get this service double check all connections prior to your installer taking off especially if they are taking calls during the installation.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. When we purchase a service, we expect it to be completed in full. While I am happy to hear that the TV mount looks great, I am sorry that your TV was not connected to the devices in the room. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.