Customer Ratings & Reviews

The installer arrived on time and came in prepared to work. He set up the tv and connected it to our Direct TV system. He was courteous and respectful. My husband has some memory issues and the installer took the time to write all the instructions down. I am so appreciative!

Cannot say enough for two guys that came out. Friendly from get go. Patient and took time to explain to us tech dummies. Paid concern to every little detail. Very neat and courteous as well. I wish I would if had GS do work prior . I have only positive things to say

The installers did a excellent job with the install,they paid very close attention to details,and answered all of our questions.

The techs from Geek Squad installed this hardware, fir which we were grateful. It was first used for an older TV, then for a new set, so very happy for the adjustability. Only reason I didn't give 5 stars is that I wish it would swing out just a rad further for easier access to HTML and other cables, etc when needed.

Fits the TV perfectly and flush with the wall. Gives the professional installation another level of fit and finish.

On time, patient to answer my questions, very respectful.

Great job installing wall mount and hanging our new TV. Correctly installed our new in-wall power extentions to connect the TV and devices. However installers told me we did not need to run my second hdmi cord to connect the BluRay to the TV. They would only test the TV, said we'd be fine, and left. Now we have to hire someone else to fish my hdmi behind the wall in our new in-wall extension outlets and rehang the TV. Not expert service. No more Geek Squad unless this is made right, quickly.

Very happy with the tv, your people who scheduled my delivery and install really screwed everything up, not once, but twice. Very unhappy with all the problems I had

Anyone buying a larger LED or OLED should pay for BB to deliver and set up. They are professional, correctly install, clean up and install looks like great. From this point forward, I will always pay BB to deliver and install. Thanks. g George Alexander

Our first set up was not the best. We had to get a new Geek.group.to.help us with our remotes connecting with the TV. They were great!

The agents were courteous and mounted the TV perfectly. I am very pleased with the TV, and I am very willing to recommend Best Buy.

Geek squad guys do an awesome professional job in doing any kind of installation around the house i strongly recommend you getting them if you wanna have that perfect look on anything you need around your house!

My Geek Squad Tech (Chris) called and confirmed he would arrive in 30 minutes and he was right on time. Unboxed and set up my new 65" TV quickly and answered all of my questions perfectly. VERY KNOWLEDGEABLE

At first I purchased a tilt mount, but the mounting holes did not align. The next day I exchanged it for the correct mount and the Geek squad team installed the new one in just one day. Kudos

Two guys from the Geek squad came and professionally mounted out 60" TV. They were very good, quick and very well mannered. Definitely would recommend their services, although my husband bought the annual package, which I think is a waste, as we probably will not be using it.

The team was very good at explaining the process and helping me to understand the rationale for certain aspects of the installation.

Two gentlemen showed up to install one TV, one mount, and to move one TV. They were so sweet, and very helpful getting us all hooked up. The fellow that stayed on double checked everything, and made sure we were up and running... Love Best Buy!

After a defective power on situation the installation Team came back to my home and replaced the entire TV. They did a perfect job and everything works perfectly. I love the Geek Squad!!!!

The Geek squad agents were excellent. They worked quickly and neatly. They mounted the TV, did all the setups, explained usage , etc.

Although the team did mount the large TV and connected the bluetooth speakers, I was charged an additional $50 for the speaker. I was told that the connection of the speakers would cost an additional $50. When I called the Geek Squad, I did tell the person whom I spoke with that I had a large TV, two speakers, and the same additional items that I had the Geek Squad connect when I moved into a home in Nevada. The Orlando Geek Squad team told me that the additional items were not listed on the order and I would have to pay more for those also. I declined. The new CEO, whom I understand was the CFO, has certainly changed things and I will be closing my membership with the Geek Squad.