Customer Ratings & Reviews

The guys were good, but they seemed like they just wanted to put in the minimum effort and leave. TV looks good and everything works. I just fell like I was not a priority.

The agents mounted my tv — they centered it on the wall and checked the height with me prior to the installation. Then they connected my devices and made sure I could start connecting to my Roku (to initiate my account). Great service, thank you! :)

the geek squad rep -- Jamie Posner, was excellent. she was very professional and knowledgeable. she took the time to explain the tv features to us. she answered all questions. She is a perfect example for a geek squad agent. she deserves a raise.

Right on time. But, they were in a hurry, and cut some corners. Everything worked, after a call to Geek Squad to explain all the new controls.

The service agents were kind and extremely thorough in their attention to all the details of the installation. White glove service is worth every penny! Thank you BEST BUY!

Geek Squad did a great job drilling and installing the tv mount. The Ethernet and HDMI pulled through Fireplace looks clean and professional. Sonos mount below tv is awesome!!

EXCELLENT SERVICE. NO WORRIES THEY GOT EVERYTHING ON PLACE.

All he did was take the TV out of the box, plug it in and plug in the cable wire. I don’t think there was anything else to do.

They did a fantastic job and gave me some real good advice.

These guys were so professional and their work was stellar

Excellent service from Geek Squad. They helped me in every way possible

Geek squad came and install my tv first lady was called me i taught shes the only one to install my tv and i taught im not confident for her to install my tv but then when they started to install that lady was so professional and expert to install or mount a tv.good job keep it ip

Technicians showed up on time. Started to work then realized they should have put the surround sound bar on first. They had to take everything apart and start all over. Trainee had to use our bathroom then continued to help technician. They had a difficult time straightening the tv. It’s still a bit crooked.

Took a while to get a reservation but TV install guy came in time worked efficiently and did a good job mounting on walk thanks! Better to have it done right, by geek squad, especially if you have warranty !

The Geek Squad delivered and installed our new 65 inch TV and sound bar. The crew was fantastic. They arrived on time, were very professional and were very attentive to our needs. I have nothing but praise for the Geek Squad.

This was the most absolute garbage service I’ve ever purchased. The contracted company felt they only needed to use two screws instead of the required amount and resulted in the bracket bending and the TV falling off the wall. I had to work with 4 different parties to get any response on a refund. Contacting Best Buy customer service told me to call Samsung which had absolutely nothing to do with the problem then told me I needed to go into a store to file a claim when they could’ve done it for me online. Will never be using geek squad again and have told everyone to not use this service ever.

The Geek Squad techs were great and very helpful. They were able to set up everything and very patient with me to make sure everything we needed got done. We're always pleased to use Geek Squad.

We were not informed at the time of purchase as to the height limit for a large TV being installed by the Geek Squad. When we learned of this, we addressed this with Best Buy management. Our issue was resolved without further issue. We were pleased.

Very personable and knowledgeable. 2 men worked constantly and got the job done perfectly. They made good suggestions with sound reasoning. Everything was completed on time at they all look and work fantastic. Geek Squad installation is the only way to go!

Very Happy with the Service Tech Jacob he was very helpful and setup the 86" LG If you ever need to have a install and you live in Indiana call on him