Customer Ratings & Reviews

After a defective power on situation the installation Team came back to my home and replaced the entire TV. They did a perfect job and everything works perfectly. I love the Geek Squad!!!!

The Geek Squad came out and determined why the Polk Audio Sound bar would not work sometimes. They changed it from auto to manual. I now have to use the control for the sound bar but it is working all the time.

Bryan and Tino were fantastic and most professional. Been a Total Tech Member for years and Geek Squad has always been most dependable.

Th geeked square installed two wall mounts and two televisions. They were quick, efficient and were extremely knowledgeable. They were very nice and explained in detail what they were doing and explained how to use new televisions. Very professional

The installer did a great job installing the TV, but a poor job ensuring that I was able to operate the TV. I'm still struggling to fully gain use of it :(

These 2 guys were fabulous ! If I need help again, I want the same 2 Geek Squad guys. They were very knowledgeable, helpful, patient. I couldn't have had greater service and they left my apartment immaculate !!! Thank you, Thank you, Thank you !

At first I purchased a tilt mount, but the mounting holes did not align. The next day I exchanged it for the correct mount and the Geek squad team installed the new one in just one day. Kudos

Great team , very professional. They installed the TV and did the programming in about 1 hour. Money well spent !

The agents were great. I mean they were knowledgeable, met my expectations of TV placement. They were patient and experienced.

Geek squad mounted my tv in the basement flawlessly!

Great communication and professionalism. I appreciate being able to set up and track my appointments online.

Did a Great set up as usual made sure all items were talking to each other and that the angle of TV was good. Thanks.

Serves it's purpose. Had the Geek Squad install and they are always great. TV is still on the wall... so all is good!

Technician was awesome. Very knowledgeable, polite and efficient. Super nice gentleman

Agents were very professional, did not only a great job mounting the large screen TV but also switching out the previous TV to another room. They also set up the remotes and got us ready to use both our new and previous purchase!

The Best Buy guys did a great job mounting my TV and setting it up for me.

The men installed 3 TV's in 3 different rooms and said a great job. They were both tech savvy and knew a lot. Plus they had additional equipment (like an Apple TV unit) on their truck that we purchased. We are very pleased and would have them back for other help!

The tech removed my old tv and installed the new one. He worked quickly and had the tv up and running in no time. He programmed the remote so it’s very easy to use. He also gave me instructions on how to operate everything

In over ten years, I never make a large purchase from Best Buy without purchasing the additional geek squad protection. The service is top notch, the technicians are fast and efficient and know what they are doing. Thank you for this great service.

The Geek Squad was fast and efficient. We are totally pleased with the removal of our old TV and installation of our new TV. They utilized our existing mount and sound bar and saved us money.