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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 38,693 reviews
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Best employee to install a TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas Preis was AWESOME!!! He measured at least three times and with his years of installing televisions, mounted it perfectly because the frame televisions are not simple! He was knowledgeable, professional, and personal. Awesome guy who did an amazing job!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and helpful. They mounted our tv onto the brick of our fireplace. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Bravia install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg and Davin did a great job. They were friendly yet professional the whole way through the install. They were careful with our new tv, careful not to trash our house installing the tv. They listened to our questions and concerns; they focused on getting our tv set up perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad does it right the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was way better than doing it myself. It went a lot faster. I had bought a Toshiba 75in that couldn’t run surround through the HDMI cable. It would only play PCM. The Sony Bravia is a much better tV, (from my experience) and having the Best Buy techs hooking it up gave me peace of mind on the wall mount as well as making sure all the cables were where they needed to be.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad does an outstanding job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job assembling the stand for my new TV and setting up the TV. Connected to UVerse cable, etc. Made sure I was comfortable with remotes. I am more than satisified that I purchased the Total Protection plan. As far as I am concerned, it has paid for itself in 2 weeks time. Used them for setup of a new laptop and a new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted the TVs beautifully and showed me how to use features. They also mounted my Bose Soundbar to one TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad duo was very professional, on time and did an excellent job of installing and explaining the system to us beyond the service requested. We really appreciated the extra time they took in assisting us with this purchase. We had not used this service before but highly recommend them to anyone needing set up services.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my TV professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and courteous group. The installation went smoothly and the squad was very knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Tech was excellent in every way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I added the cost for the installation of the TV and soundbar. The TV is practically flat against the wall and the tech set up everything just as I needed. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and performed the job quickly and properly. They were also friendly and courteous. Looking for ward to using them again soon. Thanks for a job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    TV and Miunting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful, professional, courteous and compassionate about our needs! As we’re elderly and not able to deal much. They installed it quickly and did a great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount & TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUTSTANDING install and support! Couldn’t be happiest with the service provided by Geek Squad! Informative and on time. A++

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Professionalism and knowledgeable Geek Squad tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr Chris Davis is exceptionally and knowledgeable technician that Geek Squad should be proud off. He is kind and very professional in every details of his job. Meticulously mounted my 75 Inches LG to perfectionist. Recommended a LG sound bar to further sounds quality performances. I bought and he connected it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Very professional job from The Geek Squad / Angelo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angelo was perfect with everything. Organized, professional, he explained everything in detail. Very nice person. I am very happy with all of the work he did. I will request him the next time if that is possible.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    SetUp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job. Worked efficiently and was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs did a phenomenal job, Exceeded my expectations, very professional & courteous

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Knowledge

    Rated 5 out of 5 stars

    Knowledgeable, thoughtful and informative service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea who to turn to for mounting my TV. I purchased the total tech plan. The Geek Squad techs were Awesome. They were easy and fast to schedule. They asked questions to make sure I got what I wanted and where to mount the TV. They were knowledgeable, friendly and communicative about the project. They made sure I understood how to operate what was set up and that I was comfortable with the technology before they left. It was awesome watching my new big screen TV comfortably. I would highly recommend the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, moved a sound bar to a different room and set up the new system then vacuumed where they had worked. They made sure I could use my system with ease before they left. It was a great experience. They suggested a buy a new HDMI cord and had one in their truck for me to ourchase. They were also very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great and Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came over and installed my 65 inch Sony TV using one of the Sanus wall mount units. The 2 gents were on time, very courteous and efficient. They asked us where we wanted the location of the TV. Installed the bracket. They unboxed the TV, installed it and rant the setup menu. They also repackaged all the excess material and took it away. No mess whatsoever was left. All in all very happy with the service and the way my TV looks in my family room.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew easily installed the TV on the wall along with a sound bar. Very polite and easy to deal with.

    I would recommend this to a friend