Customer Ratings & Reviews

The guys that came out knew what they were doing and were very helpful

Excellent job performed by pleasant and experienced techs

It is being used in conference room. The picture is crystal clear.

The agents mounted my TV and they were great. I asked them about another product and they recommended a certain model and said they could install it for no charge with the Geek Membership

Quality mount. Love how flat it makes the TV to the wall

Easy Peasy installation, because I had everything set-up for them. Just un-box tv, mount wall mount on back of tv put it on bridge I had set-up between entertainment center, plug in tv and hdmi.

I had a confirmed appointment intall a new 77” tv. As the end of tbe 3 hiura window was approachjng and no deliver in site, i called for an update. After some time, the rep said they are running late and wiuld be there in 39 minutes. An hour later, astill no TV. Another call and this time, the installers wouldnt answer his call. 90 minutes later still no TV. I finally get a call back at 9:45 PM asking if I still wanted him to come. At that point, family isnin bed and I wasnt about to have installera there appraching midnight. The worse part was I left work early, moved furniture out if the way and removed current 65” TV and sound syatem. I now have to wait “2-3” days for somejne to call me back and reschedule because the TV in in transit….aka still on the guys truck. Terrible experience so far.

The agents got my TV mounted and TV remotes synced quickly.

Yes, job done. Only one guy came in and had to lift the 65” tv alone. That’s pretty difficult for one person. The tv wasn’t in the right location so he had to go and pick it up at a different store and was therefore late... according to him. Anyway, it is professionally mounted so yay.

This was my first time doing this and it could've have been better! The guys came on time and didn't take long for them to mount the TV to my wall and show me how the remote works. They were very reliable and worth the money.

Ken is his name I thought I prepared for him but I left out a few things he fixed that situation and then some all along explaining why he was doing so I understood

The Geek Squad came right on time and did a great job mounting this 75" QLED at our home. Enrique did an excellent job installing and explain how the system works, including all internet connections. I recommend asking for him if you are in the Bluffton, SC area.

The guys were extremely knowledgeable of the mounting process, installing and setting up the Tv and sound bar. They were also very nice and explained everything I needed to know.

Great service in mounting the new wall mount and programing the remote.

The team that mounted my TV was fast and very polite. They also clean up after themselves.

Geek Squad guys came out and set up the TV for me along with the mount. Did it perfect and even set up the wire covering for me for no extra cost. Very happy with the results.

Excellent Service ... fit the mounting hardware to the TV with precsion

The two young men who installed my TV were excellent. They did a very professional job and were courteous, friendly and very helpful. Perfect!

great service happy with everything and people whoknow what to do

This was a mixed experience. The TV was scheduled to have been delivered and installed on 12/31 between 9 am and 1 pm. I performed all the preparations as requested. No one arrived. I called at 1:15 and was advised of a 45 min wait to speak to an associate. I hung up. I called at 3:45 and was told that the installers were on their way. Called again at 4:45 and was told that I was still scheduled but that the customer service representative had no way of contacting the installer to say where they were and if they would show up. No one came. No one called on 01/01 or 01/02 to follow up. I went to the store on 01/02 and was advised that I needed to reschedule the installation. The best date was 01/12, but they would try to improve on the date. I contacted Best Buy on 01/04 to inquire about any success on improving the delivery. They advised that the best they could do was 01/12. In my opinion, they had given up. I told them of my opinion. Best Buy said that they could deliver the TV on 01/06, but that the Geek Squad could not install until 01/12. I took delivery. I mounted the set on the wall myself. It was straight forward. Instructions on the mount from Sonos and the TV from Sony were outstanding. The Geek Squad arrived on 01/12 to check the set up of the remotes, etc. I'm good to go. So, now the good news. When the TV was delivered they apologized for the fact that they could not install it that day. They did answer a question about my sound bar which had both Optical and HDMI input. They recommended that if I needed a new cable to use an HDMI cable. This would allow the TV to control the sound. I did this when I installed the set myself. In my opinion, the people with whom I dealt were great. The systems available to them from Best Buy were terrible. Who has a system in which a 3rd party installer cannot be contacted? Who has a system in which service reps enter customer complaints and never alerts anyone to follow up the next day with a call? Who has a system that us unable to improve delivery dates as slots become available? All Customer Service is able to do is to placate people when they call or visit. It is Lip Service, not Customer Service. It is Best Buy's Back Office, not the employees. They are not empowered.