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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1092 Showing 21,821-21,840 of 38,693 reviews
  • Rated 5 out of 5 stars

    Wonderful service & very knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francis and his assistant installed my 80" tv and the wall mount. They centered it perfectly on the wall and made sure that was the height preferred for viewing. After Installation he carefully reviewed all features and how to access each device connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job on tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took time in meeting my need to set up in a room designed to have the tv as the primary focus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my new tv and put together the studio stand which they were excited to see. They were both very efficient, knowledgeable and helpful in getting everything set up. They also hauled away the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Excellent mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased by the services of the geek squad very professional, thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph and his partner installed well my tv and they did everything there best just to fit my fridge in my door. God job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed in now time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a fantastic job in installing our 65" TV Love it well worth it, and we did not have to do a thing! They even helped put in our apps for Prime TV Amazon, and Netflix! Thank you so much!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tech with Excuses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received our television as promised as well as the wall mounts. Immediately, the tech started complaining that he could not affix the additional wall-mount because he was by himself. He called someone twice to tell us that he would have to charge us $235.00 to replace the current wall mount. Our problem was that the person who mounted several of our televisions in one day was by himself. The salesperson who we had told us it could be done, yet we still have the mount needed sitting in front of our television. This was not a good customer experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer was awesome mounting our TV. He explained everything he was doing & made sure we knew how to operate all the functions on our new TV before he left. He was very patient, polite & definitely knows his job !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the real deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was amazing!!! He connected everything professionally and was very polite, knowledgeable and helpful. Awesome job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frame install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount Crew did a great job setting up the TV and Sound Bar. Reason for the poor review is they did not clean up the debris from when they drilled holes for the brackets. I had to move the furniture away to get my broom and dust pan in there. Would have been so easy when they were installing to just clean up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65 inch TV was well placed with no problems. Tha installer did a great jo c b and considerate of clients needs. Left with a truckload of gratitude for his assisrance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team showed up on time, went over my ideas and concerns and recommend where and how high to mount our 86" TV. Our TV looks amazing and the height it was mounted. Crew was very clean and recommended additional items to work with my TV to further the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were on time and very concerned that install was to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service reps were outstanding as always. I always ask for Adam by name and he has done a great job for us for over 15+ years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insulation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he did a good job installing the TV but the only downfall was he was kind of making us feel like we were dummies and we asked him to do some stuff and he kind of hesitated like they really didn’t wanna do it so I guess I didn’t appreciate that but overall not bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individuals came and did a great job. Laid it out just how I explained I wanted it. Then they cleaned up the mess took the boxes no complaint here totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good about Xavier from Geek Squad. He did a great job of installing and explaining how to operate the whole system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel Lensch and his partner installed our 85” tv without any issues. They were very knowledgeable and professional! Cleaned everything up and couldn’t tell they had been here when they left. Highly recommend using this guy for all geek squad needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were great. They mounted the TV, connected the A/V, calibrated everything, signed in my apps and showed me how to use the equipment It took them less than a hour. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my LG evo G3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very personable and friendly. They installed all the electronics and other components needed In very professional manner.

    I would recommend this to a friend