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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1093 Showing 21,841-21,860 of 38,692 reviews
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen did top notch work and were very nice. They showed us how the new TV worked and took away all the packaging. I highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Installed new tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son said the install went fine, i think it was just a little too pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie Night

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My famy came over to watch the game and what a night we had. The quality and clarity of my TV was so awesome. Everyone stayed to watch a movie. I love my new TV!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, respectful and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was extremely helpful, respectful of my space and very efficient. I would ask for him for other installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had The Geek Squad deliver and install televisions for us in the past as well as just recently and we have always been happy with their services. They are very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid TV Mount - would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves it's purpose. Had the Geek Squad install and they are always great. TV is still on the wall... so all is good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV mounting would not trust anyone else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and helpful did a great job. Mounting my 85 inch Sony TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greed Squad install my T, V today.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Greek Squad service with Joe Finney was Excellent! I got best person you could ever come to my house. Thank You Again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad installed my frame tv…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were prompt , knowledgeable , and courteous…They called the day before and the day of the scheduled visit to narrow the estimated arrival time…Very happy with the product and the service…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted by the experts.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek team were able to mount my TV with the tilt wall mount without any effort. Made it seem easy! Two agents worked together to provide the service I needed. They were familiar with issues encountered during the mounting and advised accordingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV setup w/ Geek Squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came in unbox my new 85" - 4K TV, mounted it on the wall and hook up on my theater audio and Apple 4K TV / home kit devices. They remove the old TV for recycling and took all the boxes with them. A good value for my time and money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron Okeke and his associate, (sorry didn't get his name) were both so helpful. Explained my new tv and answered all my questions. Would very much recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Installed professionally but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done professionally and happy with quality of mounting. So I don’t have anything negative to write about it. Good job there. The technician told me he can put in professional HDMI 1.4 cable for $40 as I didn’t have one. I thought he would put a new cable but when he was done he had put an old used cable and expected to be paid $40 by cash. I would have generally tipped but this was not right for him to charge $40 for a used cable he probably picked somewhere. My kids were getting impatient so I didn’t want to get in argument. Didn’t leave a good impression Geek Squad. I bought annual technical service plan for a reason to save money on installations but this experience left me wondering.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to bring that to our attention. I'm very sorry to hear about that odd experience. That's definitely unacceptable to be charging a potential full price for a used HDMI cable. We'd be happy to look into this with you and see if there's anything we can do about that. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Nice Job, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had great service from Geek Squad. David was prompt and quick with the installation of our mount device and our new TV. He showed us how to operate it and gave us his card so we could contact him if we had a future need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad performed beyond expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad team that came to install our new 65" team was stellar. They showed up on time, completed the installation, answered our questions and they really knew what they were doing. We were really impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house to install the wall mount did a phenomenal job and were super friendly. I was hoping I'd be able to do a survey or something, but nothing ever came. So I'm writing a review on here. Great Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep these young men, they were very nice and went about their work in a professional manner. They were very attentive to our questions. When they left we had no clean up, we’re able to sit down and enjoy the new RV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tech with Excuses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received our television as promised as well as the wall mounts. Immediately, the tech started complaining that he could not affix the additional wall-mount because he was by himself. He called someone twice to tell us that he would have to charge us $235.00 to replace the current wall mount. Our problem was that the person who mounted several of our televisions in one day was by himself. The salesperson who we had told us it could be done, yet we still have the mount needed sitting in front of our television. This was not a good customer experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great & Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came at a reasonable time and were able to get the installation done within an hour & half.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY PROFESSIONALS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DELIVERY WAS ON TIME AND THEY HELPED ME TO SETUP AND MOUNT THE TV IN MY MEDIA ROOM WHICH IS UPSTAIRS,

    I would recommend this to a friend