Customer Ratings & Reviews

Ken is his name I thought I prepared for him but I left out a few things he fixed that situation and then some all along explaining why he was doing so I understood

The two Geek Squad personnel did an exemplary job considering that this installation took place on a hard tile wall which required some complicated drilling for holes for the mounting. They were extremely pleasant to work with.

Rasheem and Mike were awesome. Fast, courteous and clean. They also helped me to identify a better sound bar for my cabinetry than the one I purchased. It was a very convenient installation and I’m glad we had them install the TVs for us!

The young gentleman who delivered, mounted and connected my new SONY TV did an excellent job. I highly recommend him.

I have an annual plan and it has more than paid for itself. Our technician came in on a day that had the polar vortex come through. He was on time and did a stellar job of installing our 55" Toshiba Amazon Fire TV. Wonderful.

Excellent and professional service from a couple of very knowledgeable experts.

The agents were great, Install was quick and clean. The agents went over all the TV controls with us and explained as they set up the TV.

Installation was on time and very professional. They were in and out in about 30-45 mins. Explained everything clearly. Very good installers.

I bought a new 55" TV and wanted it mounted on the bedroom wall with a fully tilt/turning mount. Best Buy Geek installers arrived and was easily able to mount it in about 40 minutes. They hooked up all my accessory equipment and made it need and easy to use. Thanks

THE AGENT MOUNTED MY TV QUICKLY WITH NO PROBLEMS...

Yes, excellent work. DeAngelo and John did an excellent job. Friendly, professional, knowledgable and helpful.

Very, very, knowledgeable and helpful gentlemen installers. The TV was up and operational in 25 minutes!! Will always have access to the Geek Squad.

This was a mixed experience. The TV was scheduled to have been delivered and installed on 12/31 between 9 am and 1 pm. I performed all the preparations as requested. No one arrived. I called at 1:15 and was advised of a 45 min wait to speak to an associate. I hung up. I called at 3:45 and was told that the installers were on their way. Called again at 4:45 and was told that I was still scheduled but that the customer service representative had no way of contacting the installer to say where they were and if they would show up. No one came. No one called on 01/01 or 01/02 to follow up. I went to the store on 01/02 and was advised that I needed to reschedule the installation. The best date was 01/12, but they would try to improve on the date. I contacted Best Buy on 01/04 to inquire about any success on improving the delivery. They advised that the best they could do was 01/12. In my opinion, they had given up. I told them of my opinion. Best Buy said that they could deliver the TV on 01/06, but that the Geek Squad could not install until 01/12. I took delivery. I mounted the set on the wall myself. It was straight forward. Instructions on the mount from Sonos and the TV from Sony were outstanding. The Geek Squad arrived on 01/12 to check the set up of the remotes, etc. I'm good to go. So, now the good news. When the TV was delivered they apologized for the fact that they could not install it that day. They did answer a question about my sound bar which had both Optical and HDMI input. They recommended that if I needed a new cable to use an HDMI cable. This would allow the TV to control the sound. I did this when I installed the set myself. In my opinion, the people with whom I dealt were great. The systems available to them from Best Buy were terrible. Who has a system in which a 3rd party installer cannot be contacted? Who has a system in which service reps enter customer complaints and never alerts anyone to follow up the next day with a call? Who has a system that us unable to improve delivery dates as slots become available? All Customer Service is able to do is to placate people when they call or visit. It is Lip Service, not Customer Service. It is Best Buy's Back Office, not the employees. They are not empowered.

The technician was very knowledgeable and took time to explain what he was doing and showed patience when answering all my questions. Made recommendations that contributed to my overall very satisfying experience. Thank you.

The agent mounted both of my TVs quickly. He expertly checked the wall for studs and asked my opinion on the exact placement.

The two Geek squad techs were exceptional. My first impression when buying the tv was the cost for delivery and installation was quite high. Watching them work and all the care they took changed my opinion. They were worth every cent! The outcome was exactly what I wanted.

Tv was mounted and set up very professionally and sound bar was set up perfectly

Geek squad showed up on time and did a GREAT job installing the TV. Very professional service, knowledgeable, answered all my questions.

Very professional of Best Buy like it a lot very secure

Alfonso and Armando are the best. Polite and efficient. We trust them completely