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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1095 Showing 21,881-21,900 of 38,693 reviews
  • Rated 5 out of 5 stars

    TV mounted on wall perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job mounting my TV on the wall and connecting everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Wonderful wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installed by the techs and my new TV looks great on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I apologize for forgetting his name, but the Geek Squad employee who mounted our TV was fantastic! Super personable, professional, and quick. Probably took less than a 1/2 hour to get everything installed. Definitely worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Should be Called Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TVs and did a great job explaining the remote controls as well as sinking them to the other remotes and hooking up our sound system. These guys were great and we were happy to have their help.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Installed TV quickly but at a heavy price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mounting service was great. The technician was very knowledgeable and polite. I do have an issue with how my appointment was scheduled. I called and spoke with someone to schedule the appointment and the agent did NOT tell me there was an additional fee for mounting above the fireplace, which I discussed with her, and she did NOT tell me the mount I had purchased was not suitable. The whole thing cost me an additional $200 the day of. Not at all happy about that. If I'd known it was going to cost a total of $320 to simply mount two TVs, I would not have hired Best Buy. Again this is no reflection on the actual technician, he did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Very courteous and polite service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service I've experienced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kayla and Caleb were awesome. They went above and beyond for me. They even moved my dresser to the position I had mentioned I wanted to place it! They were polite, helpful and willing to answer any questions I had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Made sure everything was working properly before he left. Worked quickly and efficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fast and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best there is, The guys are very professional and know there business. They wall mounted my new TV and installed all the add on's with minimal issues. This service is great and money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys came out and set up the TV for me along with the mount. Did it perfect and even set up the wire covering for me for no extra cost. Very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry Becxkler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent, Brian Rajczi and his assistant were excellent! Not only the installation, but also recommendations of best angles and sound balance and other issues that went beyond the basic installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, meticulous and knowledgable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my smart t.v., ran all of the power cords through the inside of the wall and connected the t.v. to my internet to make sure all of the smart features were working. I would definitely use this service for my next mount and/or installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount installation and 75” TV and sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were extremely knowledgeable of the mounting process, installing and setting up the Tv and sound bar. They were also very nice and explained everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV insallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was outstanding from start to finish. I was impressed by the time they took to make sure things were done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zack rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    zack is the best. He placed the tv above my soon to get electric fireplace and after I got it placement was perfect I want Zackif I get another tv . He was training Camron who will be asset to your company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always reliable, on time and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your technichens are always superb. I would highly recommend geek squad to anyone for great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, on time and a really clean job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie Night

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My famy came over to watch the game and what a night we had. The quality and clarity of my TV was so awesome. Everyone stayed to watch a movie. I love my new TV!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came was great but that was not the original appointment when there was a NO SHOW with no contact from Best Buy. Be sure to keep on top of your appointment and contact Best Buy right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to my devices.

    I would recommend this to a friend