Customer Ratings & Reviews

Service reps were outstanding as always. I always ask for Adam by name and he has done a great job for us for over 15+ years.

Very pleased with the installation services. Would use Best Buy again.

Tv installation specialist was great. Came on time and worked quickly

The two guys sent to install my TV did a great job. It was a difficult installation between the sheer size of the TV (75") and location (over a fireplace), but they got it done without a hitch. They also boxed my wires to make it a clean look.

My tech was amazing!!! He connected everything professionally and was very polite, knowledgeable and helpful. Awesome job!

This tv is amazing, so glad i got it ! Cant wait to change the living room to an OLED as well !

The whole process was painless, fast and easy. The customer service side was excellent, very well informed and pleasant.

Best service ever. This is the second time I've had the Geek Squad agents out to mount a tv. Just as before, they were fast, friendly and efficient; no muss, no fuss, no mess to clean up afterwards. Will continue to use Best Buy agents for all my home service needs.

Joseph and his partner installed well my tv and they did everything there best just to fit my fridge in my door. God job!

This was the easiest way to get it installed and was very fast and they explained everything to me so that I could use it all !

Geek Techs knew what they were doing, great attitude and installed tv pretty quick

THe TV was mounted and I love the way it came out. Previous installation placed it too close to the Mantle and I had to hold remote above me head to turn on. This team did awesome job with installing!

The agents were excellent friendly courteous neat and explained everything well.

Geek squad showed up on time and did a GREAT job installing the TV. Very professional service, knowledgeable, answered all my questions.

The crew was outstanding. 1) showed up on time 2) were polite 3) were efficient 4) followed Covid protocol 5) did a great job 6) explained everything 7) were knowledgeable 8) cleaned up afterwards 9) Would HIGHLY recommend

The Geek Squad agents Scott & Ethan were outstanding. They were very well versed what we wanted in our new home. The TV install and everything else they did for us was great. Very easy to work with, polite and easy to talk about everything

Geek squad did a great job setting everything up. Had this done in my North Carolina home and they were great! Best buy in Garner I dealt with Olivia she was absolutely amazing, the greatest customer service I have ever experienced ! Thank you Olivia!!!

Timely, attentive, and professional. What more could you ask?

I think the Samsung has a sharper picture but this works for my eyesight which is sensitive to harsh contrasts.The installation went smoothly and the Geek squad answered my questions and showed patience when I didn't understand immediately.

The Geek Squad team did a good job mounting my TV and connecting it properly, and they were professional throughout the process. However, I was disappointed that several tasks listed in the description of the "In-Home TV/Display Setup & Mounting" service were not completed. For the price of $249, I expected a more comprehensive service. While the basics were covered, I don't feel that the service provided was worth the cost.