Customer Ratings & Reviews

The Geek Squad of 2 mounted my tv on the wsll and had it performing as intended. My regular sound bar is doing well. The secondary unit is not. I will call to discuss after the first of the year.

Geek Squad mounted my TV and did an outstanding job considering the challenges for the mounting. I appreciated the effort and professionalism.

Friendly and helpful. Thorough and knowledgeable about their job. Explained tv functions and was able to answer my questions with sound facts.

The team member asked about the location than I wanted the t.v. installed. He told me where I would get the best picture quality. Great attitude!

Jeramiah and his assistant were great. I'd highly recommend having him or someone of his caliber set you up, it makes things so easy to not do it yourself and know it's been set up to the correct height and everything.

The installers were efficient affable and competent.

Excellent service and staff very happy with the experience

Had a new TV delivered and wanted to have them install the TV, hide the wires and make all the connections. The crew came in, I identified the location, they stated it could not go in that spot because the bracket that I bought would not support the wider studs in the wall. I had to show them how the bracket was adjustable. They successfully mounted in the correct location. Turned the TV on and showed me how to work the remote. I ended up entering the WiFi information so they could make the additional connections to peripheral devices. They explained that my WiFi needed to be upgraded as well as my cable box so I would not be able to use some of the Smart TV features until that was done. They said that I would not be able to stream unless these upgrades were done. They also stated that they would not bury the wires in the wall due to the TV being on an exterior wall in a buried basement. I told them I would upgrade later and went back to work (I work from home). They came upstairs, said they were done and off they went. I went downstairs to find they did not connect any of the Smart TV features, additional wireless accessories, and peripherals. In addition, they did not dispose of the packaging materials prior to leaving. I called Bestbuy to complain and was told to contact Geek Squad directly. After trying multiple times to talk to someone, I finally reached a manager who offered to have another crew come out in 3 days to make all the connections and dispose of the packaging materials. I explained I had already made the connections and my WiFi was strong enough to stream without any buffering, and I had already disposed of everything. He ultimately refunded the cost difference between a normal TV install and the Premium TV Mounting. This made the experience more tolerable, otherwise I would have given no stars. If you are going to use them for this service, watch them closely and be sure you read everything that is supposed to be done, then hold them accountable.

Tv and quality of picture is Good. I love Samsung products

Geek Squad rep notified me when he would arrive...he did an excellent job of removing the existing TV set and mounting the new set. I tend to observe and ask a lot of questions and he was patient and responsive to my questions.

These two guys were wonderful! The 77" TV was way bigger than the previous TV. The wall type was not traditional, but these guys figured it out quickly and got the TV mounted. They did a fantastic job. Very professional!

The squad removed my old tv and mounted new one quickly and carefully. They helped to download streaming apps and were professional and friendly.

The techs did an excellent job . Efficient and neat. Answered all my questions before they left.

This group of installers were awesome. There was a mixup and they were not told they had to pick up like TV. After phone call they went back to the store and then came back to reinstall. I thought for sure I was going to be postpone for another week. These guys were great. They cleaned everything up after they installed. And took all the empty boxes

We had two tech install our 75" TV and Sound Bar and did a fantastic job. They made all the connections and managed the cabling perfectly, no wiring mess. They also installed all our TV apps and tested everything.

Geek Swuad did a great job. Very professional people.

My experience with Best Buy has always been very exceptional with each team member has been absolutely excellent…I love their customer service!

Great communication and professionalism. I appreciate being able to set up and track my appointments online.

This is the 2nd TV that I've had the Geek Squad install in this house. They're always professional and the installations are always perfect.

We had a wall mount but needed this one to hold the 83" Sony A90J. It's a great mount that slightly tilts and can be pulled away from the wall slightly for wiring, etc. Highly recommend!