Customer Ratings & Reviews

The agent set the tv where I wanted, plugged it in and turned it on. However, he did not explain anything to me. I had to get a family member to help me set it up.

The team member asked about the location than I wanted the t.v. installed. He told me where I would get the best picture quality. Great attitude!

Best buy has wonderful customer service, and Geek squad is well worth purchasing!!! Definitely recommend them!!!

This was the best service. He called when he was heading over then was really professional. He was in and out, perfect T.V. Install.

Adrian and his associate did an excellent job mounting the TV on the wall and connecting it to the sound bar. They were very helpful in getting familiar with our new TV.

They made it without any reason for me not to give 100% satisfaction.

The Geek Squad (Shane and Rayne) were excellent! Courteous and professional, they knew their “stuff” and got the job done very proficiently. Answered all our questions and gave a great lesson on using the new products. Highly recommend them.

EACH TIME I NEED A REPAIR, I FEEL COMFORT AND SECURE CALLING THE GEEK SQUAD! THEY ARE AWESOME AND PATIENT WITH ME AND MY FAMILY

We were not informed at the time of purchase as to the height limit for a large TV being installed by the Geek Squad. When we learned of this, we addressed this with Best Buy management. Our issue was resolved without further issue. We were pleased.

I purchased 85 inch TV and the price was amazing...Then we had the geek squad come install it in our bedroom now it looks like a movie theater

Great service, professional, quick and clean up was easy. They even take away the boxes. Worth the money to ensure it is installed correctly and securely considering how much you spend on a TV.

The installer was so pleasant and knowledgeable. He quickly installed my new tv and explained the function so easily.

Great experience. Kind team of people came in and installed my TV. They were very knowledgeable, installed the TV quickly, and were polite.

This was a mixed experience. The TV was scheduled to have been delivered and installed on 12/31 between 9 am and 1 pm. I performed all the preparations as requested. No one arrived. I called at 1:15 and was advised of a 45 min wait to speak to an associate. I hung up. I called at 3:45 and was told that the installers were on their way. Called again at 4:45 and was told that I was still scheduled but that the customer service representative had no way of contacting the installer to say where they were and if they would show up. No one came. No one called on 01/01 or 01/02 to follow up. I went to the store on 01/02 and was advised that I needed to reschedule the installation. The best date was 01/12, but they would try to improve on the date. I contacted Best Buy on 01/04 to inquire about any success on improving the delivery. They advised that the best they could do was 01/12. In my opinion, they had given up. I told them of my opinion. Best Buy said that they could deliver the TV on 01/06, but that the Geek Squad could not install until 01/12. I took delivery. I mounted the set on the wall myself. It was straight forward. Instructions on the mount from Sonos and the TV from Sony were outstanding. The Geek Squad arrived on 01/12 to check the set up of the remotes, etc. I'm good to go. So, now the good news. When the TV was delivered they apologized for the fact that they could not install it that day. They did answer a question about my sound bar which had both Optical and HDMI input. They recommended that if I needed a new cable to use an HDMI cable. This would allow the TV to control the sound. I did this when I installed the set myself. In my opinion, the people with whom I dealt were great. The systems available to them from Best Buy were terrible. Who has a system in which a 3rd party installer cannot be contacted? Who has a system in which service reps enter customer complaints and never alerts anyone to follow up the next day with a call? Who has a system that us unable to improve delivery dates as slots become available? All Customer Service is able to do is to placate people when they call or visit. It is Lip Service, not Customer Service. It is Best Buy's Back Office, not the employees. They are not empowered.

The gentleman were great. The bracket we bought to mount the TV wasn't the right size and they were very accommodating in giving us time to return the bracket for the proper size and returning in 3 days to complete the installation.

my TV looks good, and I can move to one side.. the service and the set up by squad was great.

No hustle for me, geek squad know what they’re doing, so good

Geek Squad wall mounted 65” and 75” TVs, making all connections to TV, sound bars and receivers. Terrific job, very neat and thorough. Paired all remotes, TVs, soundbars and receivers. Used zip ties to neatly bundle all cords.

The technician set up the TV in the available space and then patiently set up all of the streaming services.

The Best Buy team was on time and performed the tasks I asked them to do.