Customer Ratings & Reviews

Herberth was amazing! He kept me informed re: his ETA and installed the mounting bracket, mounted the TV and connected all devices without a flaw! Herberth is professional, extremely courteous and I highly recommend him.

Very personable and knowledgeable. 2 men worked constantly and got the job done perfectly. They made good suggestions with sound reasoning. Everything was completed on time at they all look and work fantastic. Geek Squad installation is the only way to go!

Can’t say enough good about Geek squad services. We have used them twice in the last 5 years and have been extremely happy with them. We highly recommend the Geek squad. In our opinion they are worth every cent.

The two men sent by Best Buy were professional, friendly, competent, quick, thorough and a real pleasure to have install our TV. We asked them to use a "pull down" bracket that we had purchased online and they made quick, complete work of installing it and mounting our TV. We were delighted.

My famy came over to watch the game and what a night we had. The quality and clarity of my TV was so awesome. Everyone stayed to watch a movie. I love my new TV!!!!

Daniel and his helper from the Chula Vista store were so helpful and professional. Would shop at Best Buy again because their Geek Squad was so good.

Brandon did a great job but Taylor was focused on charging me more for the installation. Also, the tv was mounted well but the conceal strip was not installed properly and lacks quality standards. Also, the old mount and stand was removed but they lost the screws to the old mount so I can never use them again as they were custom screws. Adam (audio rep) in the Okemos, MI, store is rude, intimidating, and downright disrespectful. Adam insulted my friend in front of other customers and employees because my friend did not agree with him on his audio pick, and then informed me that I could complain to corporate but they will not listen...he was right about that.

Agents did a fantastic job in installing our 65" TV Love it well worth it, and we did not have to do a thing! They even helped put in our apps for Prime TV Amazon, and Netflix! Thank you so much!!

Yes he did a good job installing the TV but the only downfall was he was kind of making us feel like we were dummies and we asked him to do some stuff and he kind of hesitated like they really didn’t wanna do it so I guess I didn’t appreciate that but overall not bad

Aaron Okeke and his associate, (sorry didn't get his name) were both so helpful. Explained my new tv and answered all my questions. Would very much recommend them.

I would recommend using the Geek Squad to mount & set up you new TV from Best Buy. They arrive on time with everything needed to do a perfect job. Afterwards, they optimize the picture & explain how to start the TV. In our case it was a Toshiba 4K with built in Amazon features.

Super performance as usual.Perfect way to complete moving into new home.Timely set up work and execution.

Excellent service by very knowledgeable techs. Best service of any kind, from anyone, ever.

The installer was awesome. Reinstalled the tv bracket because he was not happy with previous install several years ago

Had me buy a different bracket. The one I purchased wasn't as adjustable, even though it was called full motion. They left and returned later the same day after I had picked up the new mount.

Westfield IN Geek Squad was great to work with. Excellent communication arrival time. Set up went smoothly and was done in a timely manner.

Excellent service and efficiency. I would definitely recommend this service.

The Tech was very pleasant and knowledgeable. Setup was quick.

Hugo was our installer, and he did a stellar job. Set up the remote for DirecTV and showed us how to use everything.

The agents mounted my TV and then for an additional tip. I had them hang a expensive Chinese silk valance above a mirror. They were fast precise, and provided excellent