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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1103 Showing 22,041-22,060 of 38,693 reviews
  • Rated 4 out of 5 stars

    The bigger the better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the Samsung has a sharper picture but this works for my eyesight which is sensitive to harsh contrasts.The installation went smoothly and the Geek squad answered my questions and showed patience when I didn't understand immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry Becxkler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent, Brian Rajczi and his assistant were excellent! Not only the installation, but also recommendations of best angles and sound balance and other issues that went beyond the basic installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    title?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys and did a fantastic job. What else can I say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service & very knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francis and his assistant installed my 80" tv and the wall mount. They centered it perfectly on the wall and made sure that was the height preferred for viewing. After Installation he carefully reviewed all features and how to access each device connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Terrific TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad personnel did an exemplary job considering that this installation took place on a hard tile wall which required some complicated drilling for holes for the mounting. They were extremely pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was super helpful and mounted the tv really quick. Really great service and will be going with them in the future. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad ROCKS your team is awesome!! Knowledgeable, walked me through every step and cleaned up their mess. Also, had their PPE on and that was awesome for me since I’m a high risk person. I will always use Geek squad for my installs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Installed TV quickly but at a heavy price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mounting service was great. The technician was very knowledgeable and polite. I do have an issue with how my appointment was scheduled. I called and spoke with someone to schedule the appointment and the agent did NOT tell me there was an additional fee for mounting above the fireplace, which I discussed with her, and she did NOT tell me the mount I had purchased was not suitable. The whole thing cost me an additional $200 the day of. Not at all happy about that. If I'd known it was going to cost a total of $320 to simply mount two TVs, I would not have hired Best Buy. Again this is no reflection on the actual technician, he did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a mount for a large TV in the basement (75") and wanted to make sure it was done right. Ordered online and had the Geek Squad install it a couple of days later. He hooked everything up (DirecTV box, PS4, Roku & Blu-Ray player) and it works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stone Fireplace mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was for a stone fireplace. Love extending the TV and the range of motion to be able to view while cooking, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my TV was on time and extremely efficient in helping wall mount and set up my TV. They were clean, professional, and courteous and got the job done right. I would definitely use Geek Squad for my next TV as they made the whole process of buying to watching super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installed my TV quickly and had great attenti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was exceptional he had attention to detail and ensured the TV was installed properly. He worked very clean and expeditiously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Should be Called Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TVs and did a great job explaining the remote controls as well as sinking them to the other remotes and hooking up our sound system. These guys were great and we were happy to have their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gem Squad arrived on time and setup everything quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent servise. Very quickly. Very clean. I recomended .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service I've experienced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kayla and Caleb were awesome. They went above and beyond for me. They even moved my dresser to the position I had mentioned I wanted to place it! They were polite, helpful and willing to answer any questions I had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel Lensch and his partner installed our 85” tv without any issues. They were very knowledgeable and professional! Cleaned everything up and couldn’t tell they had been here when they left. Highly recommend using this guy for all geek squad needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 75 inch is amazing with new power pac is better than my last tv. The tech were great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and even hooked up my HDMI arc I was having trouble with on my TV this one replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Still Best Shop for Electronics and Appli

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always can rely on Best Buy to provide needed accessories for TVs, appliances, electronics and more. Thanks, Best Buy!! You have been out go to shop for years!!!

    I would recommend this to a friend