Customer Ratings & Reviews

Agents were on time and worked quickly and professionally. I was pleased and impressed. They checked everything out and answered all questions. Exceeded my expectations.

In the past we've always just done things ourselves. As we gotten older we have started to value time vs money more. For how quickly and efficiently Carlos worked it was well worth the investment. Thanks again.

Agent who installed and set up my TV and related purchases was knowledgeable, patient and personable. Best Buy was well represented by this agent.

The Geek Squad agents Scott & Ethan were outstanding. They were very well versed what we wanted in our new home. The TV install and everything else they did for us was great. Very easy to work with, polite and easy to talk about everything

The agents mounted my TV and then for an additional tip. I had them hang a expensive Chinese silk valance above a mirror. They were fast precise, and provided excellent

They did a great job installing my tv, and the tech guy was very helpful.

The Geek Squad setup our new Samsung 85 inch 8K TV and soundbar. We are very pleased with the service and help.

Quick and efficient work, VERY friendly techs. Explained everything thoroughly, gave clear instructions. 5 stars!

The agent was informed I had a small tv so he came alone but I had an 82”. He had no screws with him for the tv. He had to call for assistance which took about an hour. The other person brought screws and helped to place the tv.

The agents were friendly efficient and setup everything perfectly. They explained how everything worked and delivered great customer service.

The agents mounted my warranty replacement tv and reattached ask the cable wires also. They made sure I understood how the remote, both of them, worked.

The technician listened to what we wanted and made it happen. We now have our TV and associated electronics mounted just the way we want them. Thank you!

The delivery was super fast. The set up crew did an outstanding job.

Geek Squad made sure everything was to my liking! They let me know what options I had as for as the placement of my tv! Made sure everything was connected and worked to my satisfaction before they left my home! Greatly appreciated!!!

Geek squad did a great job setting everything up. Had this done in my North Carolina home and they were great! Best buy in Garner I dealt with Olivia she was absolutely amazing, the greatest customer service I have ever experienced ! Thank you Olivia!!!

Good communication. Arrived in a timely manner. Set up was quick and flawless. Technician was polite and professional

Bryson went above and beyond his call of duty. There were some items that didn’t get delivered, but he personally made sure that he pick them up and install them.

Had a new TV delivered and wanted to have them install the TV, hide the wires and make all the connections. The crew came in, I identified the location, they stated it could not go in that spot because the bracket that I bought would not support the wider studs in the wall. I had to show them how the bracket was adjustable. They successfully mounted in the correct location. Turned the TV on and showed me how to work the remote. I ended up entering the WiFi information so they could make the additional connections to peripheral devices. They explained that my WiFi needed to be upgraded as well as my cable box so I would not be able to use some of the Smart TV features until that was done. They said that I would not be able to stream unless these upgrades were done. They also stated that they would not bury the wires in the wall due to the TV being on an exterior wall in a buried basement. I told them I would upgrade later and went back to work (I work from home). They came upstairs, said they were done and off they went. I went downstairs to find they did not connect any of the Smart TV features, additional wireless accessories, and peripherals. In addition, they did not dispose of the packaging materials prior to leaving. I called Bestbuy to complain and was told to contact Geek Squad directly. After trying multiple times to talk to someone, I finally reached a manager who offered to have another crew come out in 3 days to make all the connections and dispose of the packaging materials. I explained I had already made the connections and my WiFi was strong enough to stream without any buffering, and I had already disposed of everything. He ultimately refunded the cost difference between a normal TV install and the Premium TV Mounting. This made the experience more tolerable, otherwise I would have given no stars. If you are going to use them for this service, watch them closely and be sure you read everything that is supposed to be done, then hold them accountable.

The agents were able to mount my new TV and provided all necessary tools.

Super performance as usual.Perfect way to complete moving into new home.Timely set up work and execution.