Customer Ratings & Reviews

The agents were friendly efficient and setup everything perfectly. They explained how everything worked and delivered great customer service.

The team came in on time as scheduled and hung the TV, cleared out the box and packing materials, set up the TV and connected it to the Internet and demonstrated for me how to use the features on my new Sony TV - they were in and out in less than an hour.

Excellent and professional service from a couple of very knowledgeable experts.

Very professional throughout the process. ……Thanks

Tom Hamer was my installer. He and his helper whose name I don’t have, were the best. They took time to explain all thefeatures of my new TV and how to use it. They were neat and very patient. Made me wish I had used the Geek Squad a long time ago.

Fast service, besides the snowstorm causing it to be rescheduled.

Best Buy sent out contractors who seemed to be boyfried and girlfriend. The only reason I got them do deliver was so they could take heavy plasma tv with them. I ended up helping him because it was kind of heavy for her. The guy was out the door until I told him to wait and turn tv on to make sure everything was working. The girl turn it on and went through the presets as he just stood there. I told them to take the empty boxes and he said they don't do that and didn't bother to clean the area. I've had geek squad deliver before and are very professional and clean. I was very disappointed that they sent out contractors.

So far I’m happy with it. I used them to install my Best Buy tv purchase for free. They took my old tv for free and I called them for text support for my Echo show and they helped me for free.

Tv was mounted and set up very professionally and sound bar was set up perfectly

Alfonso and Armando are the best. Polite and efficient. We trust them completely

Technician was awesome. Very knowledgeable, polite and efficient. Super nice gentleman

Great. They were fast n they came early. Knew what they were doing

The agents mounted my TV and successfully connected it to my existing surround sound speaker system. Unfortunately, they couldn't get it to work with my existing blu-ray player, however.

Highly recommended! The Squad came in measured and taped to give us a preview of how it would look like. Took care of every detail, very patient, and professional. We are extremely pleased with the service and how it turned out.

Excellent service , excellent people skills , great response answering questions .

The technicians used the existing mount and sound bar. They did an excellent and clean job. It was recommended that I get a new Verizon remote to use just one remote and I did that.

Installation had to be done twice due to a product defect. All four years installation technicians were highly efficient and knowledgeable. They actually recommended other products to boost our wifi. In all the project took over four hours, so it was worth the cost!

The agent was right on time (12:00PM). He was very friendly and asked questions to make sure everything was to my liking. He was efficient, quick and meticulous.

We are so glad that we had the Geek Squad come out and install our TV's and hook everything up. They were extremely helpful and did it in far less time than it would have taken us.

They came, put booties on so not to dirty the place. Came with all need equipment and in about 45 minutes they were done. Cleaned up what little mess there was and were very cordial