Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1107 Showing 22,121-22,140 of 38,693 reviews
  • Rated 5 out of 5 stars

    We love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the set up and this was the perfect size for our 85 inch tv it’s not too bulky still very nice in the wall geek squad did an amazing job mounting the tv and walking us through the tv app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! On time, courteous, efficient, friendly !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was on time, knows his work very well and installed the tv with no problems. Appreciate his professionalism and how much he enjoyed fixing this tv problem for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stone Fireplace mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was for a stone fireplace. Love extending the TV and the range of motion to be able to view while cooking, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick good solid service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the representatives were professional and thorough in their installation and calibration of my new television... They offered to come back at any time to readjust if needed cleaned up and we're on their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the technician. They were very helpful and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Inconsistant service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived at the specified time. Was told at the store that they would run the cable through the wall, but they did not, may have been a problem at the store. Mounted the TV higher then originally requested, but then corrected the mounting position. They were prompt and courteous.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the initiative in reaching out to us about the TV Mounting service you received. I’m truly sorry if there was any confusion about what services were included when you made your original purchase. For TV Mounting and Installation Service, you can see more about what is included at the following link: bby.me/h4hlg. If you’re concerned that you didn’t receive the correct level of service when agents came out to your home, please reach out to Geek Squad via phone at (800) GEEKSQUAD or (800) 433-5778 so that agents can take a closer look at your particular situation.

  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were professional and did a great installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome mounting service every time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great job with efficient and effective mounting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional They mounted my tv with no problems and in a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a solid job of mounting the tv. The showed up on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv mount. :)

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my TV looks good, and I can move to one side.. the service and the set up by squad was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Man of the house

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad arrived on time they both had excellent attitudes answered all of our questions patiently their craftmanship was excellent Im sold 100% on using the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guys Installed My TV Perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 75" TV and sound bar and woofer and connected them to my devices. Excellent work! The young men, who came out were friendly, professional, respectful, resourceful, and meticulous about their work!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Budget TV with some quirks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture for the price but the TV had a lot of quirks. Picture would occasionally cut out for no reason, especially playing blurays, and it sometimes simply wouldn't recognize my sound bar unless I manually turned bar off and back on. Recently upgraded to LG OLED. Not a great first experience with TCL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service, very knowledgable guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered and mounted my tv were outstanding, attention to detail, cleaned up afterwards, answered my questions and concerns and hooked up my dvd player, roku and new soundbar. Great service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could have been better, but they are nice guys.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a smart tv and soundbar delivered and installed. The first Geek squad had problems getting the WiFi to connect, so they asked me to call their overseas help desk ( I spent over an hour on the phone being transferred from one person to another) and request a new tv be delivered. After a week, a second geek squad came out. It turned out the first squad was just putting in the wrong WiFi password. I guess I should have tried in again myself. Both squads were very polite and pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with their service . Ido not being told how big I have to make my text. It will make me feel that I don't want to review anything else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. The guys did an excellent job and make sure everything was working before the left. Very happy with this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" TV WITH WALL MOUNT, THANK YOU GEEK SQUAD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS TV WALL MOUNT. NOW FROM ANY ANGLE I CAN WATCH MY FAVORITE MOVIES AND TV SHOWS FROM BED OR RECLINER CHAIR. BEST THING I HAVE DONE FOR MYSELF TO REALLY ENJOY IS GIVING AWAY

    I would recommend this to a friend