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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1108 Showing 22,141-22,160 of 38,693 reviews
  • Rated 5 out of 5 stars

    Expert service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesus and Josh went above and beyond!! They truly were knowledgeable, professional, and courteous. A real asset to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installer, Shawn, was incredibly helpful. He was very knowledgeable about tech stuff in general. Did a great job mounting the TV and gave me helpful advice on HD and other things. I really appreciated his professionalism.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all it went well. Wasn't happy that there is a 4 hour window for them to show up but can understand why. They were very neat and clean clean about the install. Even took the gigantic tv box with them. This was a basic install an setup. If you don't have the time to do it yourself or worried about messing something up then I recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confidence and Assurance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and upfront about every procedure they were about to perform. They took their time and care with our furniture and family. It was nice to have a great team mounting our 2 TV's in sizes as large as 75".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellas came in like gang busters. They were professional & polite. They handled their business, explained things to me (which I’ve already forgotten) & left. They were in/out under an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous in home service by Stephanie.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Stephanie and her helper do fabulous work. She’s professional, pleasant and does exacting work. We’ll request her for our next in home service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great that installed our wall mount and set up our TV. They did a great job, made sure everything worked, before they left, answered all our questions. Explained about the mount itself. We were very pleased with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional, knowledgeable, and considerate. They made sure everything was where I wanted it and aligned nicely. They connected all of my extra items to the television and were very courteous.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came to mount my TV came prepared. They were professional and on time. They did not leave any debris behind. They were very friendly and took time to explain what they were doing and how to use the mount. They tested the TV before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed my tv were true professionals! They were very respectful and considerate and did an amazing job! I will recommend this service from the Geek Squad to everyone that I know that needs a tv mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't want to do this yourself then this service is well worth it. Guys are pro. and courteous. They mounted the 65" TV, set it all up including apps, and removed all packing material.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service111

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pair of technicians mounted our 60" TV over the mantel, installed the sound bar, connected all to the internet and walked us through the remotes. Very professional, very capable, impressively polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though i helped him hang it it all went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth and his partner were great and did amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Pricing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome i think we needed to spend more time on product knowledge I basically learned the basics of the TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the tv installed by pros, great product just wish I knew how to tilt the tv up and down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was not the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we are told Best Buy is sending their employees the geek squad & an outside vendor shows up this is not the way things should work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad Agent Km was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Km was very knowledgeable about my older equipment hookup. After a flood in the basement we couldn’t get the tv and audio surround sound working. She came and completed in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always on time

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. Very afficient and pros like no other, when it comes to any tech instalation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Geek squad great service delivered!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment time honored. The team measured placement and mounted the TV after they identified the wall studs. All debris cleaned up.

    I would recommend this to a friend