Customer Ratings & Reviews

Installation was quick and the installers were very professional and knowledgeable

I am happy with the wall mount service provided by geek squad. I didn’t want to take risk with my new 77” OLED TV so went for the best and happy with my decision. They also hid the cables under the wall neatly. Even though I am tech savvy and can do setup myself, they also did TV setup and connected it with soundbar and play station. Overall very happy.

We purchased these units for work for group reviews for spreadsheets, power points, Teams meetings, and to review construction drawings. The Best Buy rep coached us towards a very economical solution with the right economical wall mounts. Geek Squad installed professionally and timely. I would highly recommend these units.

The installers called to let us know they were on their way. When the 2 men arrived, they put on covers on their feet and of course, they wore masks. They were very efficient, explained how to use the tv. They spent time setting up the tv so we didn't have to. They were the best part of my experience with Best Buy in purchasing and getting my tv. KUDOS to the 2 of them

The Geek Squad agents are always very professional, knowledgeable and install things with care.

Jeff & his co-workers were kind, professional, knowledgeable & efficient. Answered all my questions. Most of all they made sure I was comfortable with my equipment by encouraging me to ask questions. When they left they said call us if you have any questions. That made me feel secure knowing if I had problems or questions I could get the answers I needed. I know I made best choice with Geek Squad.

The Geek Squad set up two TV's, made sure 4K/Blue Ray player was hooked up and my Apple TV. Answered all questions. Bundled all wires/cables together Neat and Clean! Showed me how to use and access all my equipment. Labeled items on my screen so they are easy to find. I can not say enough on the Excellent job Geek Squad did! We are done with private Home Theater companies and will be using Best Buy Geek Squad all the time!

Techs were fantastic and very professional. Very personable and quick. Definitely worth it to take the stress out of install, and you can just enjoy that TV!

Fantastic job on the installation. The installer made sure to cover the operation of my outdoor tv

The installers were amazing. Honestly, way above and beyond what I expected. They were timely, courteous, and so professional. I couldn't be happier with the work they did. Really! They took into account everything I was hoping for and concerned about. When I order more, I really hope I get them again. I really mean it, they were superb!

This was a tricky installation for the Geek Squad because of a mistake I made, but the Geek Squad made everything work the end. I bought and installed a wall mount for a 100 inch TV from Best Buy that weighed over 100 pounds. My house was built in the 1960s, and the wall wasn't strong enough. When the Geek Squad hung the TV, the wall started to bend. The Geek Squad stopped before any damage was done and told me it was unsafe to install the TV. But they told me they could come back on a different day for free and complete the installation if I reinforced the wall. I reinforced the wall and the Geek Squad completed the installation the next day. I will definitely use the Geek Squad again.

We originally purchased the TV & sound bar at Best Buy & had Geek Squad set it up. Well about 8 months later we moved to another home. We hired Geek Squad to set up the TV & sound bar in our new home. The were very professional and had it all set up in a timely manner.

I have experience mounting TV's (24" to 55") but when it came to the new 75" we bought, I took no chances. The gentlemen that came were so professional. They took time to find studs and measure extensively. They left the site looking better than they found it. Very impressed with their work.

I was skeptical about the Fire TV operating system. Previously, I was with to the Roku operating system. But I am pleasantly surprised by this television on the whole. The sound is amazing and I do not anticipate buying a sound bar. The fire TV operating system is so simple and does not require me to re-sign into all of my streaming apps. It simply takes me there when I ask it to. The geek squad representative, who installed my TV for me also installed the app on my phone. This was some thing I usually do myself because I am a quadriplegic and require the use of the app to control the TV. But it turned out to be so technical in nature, and the Geek Squad representative was so incredibly patient , and willing to help me until she was satisfied with the result. I have never been happier with a Purchase of an electronic item from Best Buy. And I recommend this product and the Geek Squad coverage to everyone.

Great efficient work Very professional Very courteous and knowledgeable and prompt

I used my TotalTech to install a large OLED TV on my great room wall, Sono’s sound system, and Xbox X, re-install my Fire Stick, entered by subscriptions, configured, synchronized all my systems and I could not be happier with the service. Totaltech and the Geek Squad team members are worth every penny. They took their time, listened to what we wanted, offered meaningful suggestions, and pointed out equipment I bought that I did not need. Managed the returns and optional extras for me, so I did not have to go back to the Marks Street store, which is across town and a hassle with traffic. They respected the property, cleaned up after, took everything away including the old set, and gave me a direct number to call if I had any questions and issues post installation. I would recommend Totaltech, Geek Squad to anyone, good plan, and great technicians, and I am one that does not like or go for plans, a waste of money, Totaltech, Geek Squad is more than worth it.

This install was for FOUR TV's and it was fantastic. Super clear picture, seamless integration with my existing WiFi. The installer was very professional - fast, accurate and communicated quite well.

In the recent move to our new home, I have to say with no reservations that the two tech representatives who installed our tv were the best service personnel to perform any of the many services needed in a new home. They were prompt, neat and clean, extremely efficient, did a great job and were done within 40 minutes from start to finish. I would not only highly recommend them but go out of my way to sing their praises. Great employees.

The agents were very friendly and super helpful. Their primary concern was to do the job right. An outlet was in the way of where the TV was to be mounted so the tech's helped me select a new location to move the outlet. Over the course of the next few days I did the work to move the outlet. I then rescheduled the appointment and they sent out the same techs from the first visit. They did a fantastic job of mounting the TV and showing us how to operate and get the most out of it. Great work from two guys that obviously take pride in what they're doing!

Agents mounted our device and were helpful with our questions on getting to know our new TV . Friendly and professional. They were not hurried and took the time to make everything ready to go. We appreciate this service. Thank you