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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1137 Showing 22,721-22,740 of 38,693 reviews
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent. the guys who came to my house to install everything are masters!! Super professional. Both guys so nice. +++++AAAAAA+++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech could not have been nicer! On time, professional and personable. If we could request him every time we would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWLEDGEABLE, PROFESSIONAL and CONSIDERATE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the incredible guys who setup my new tv and stand. They both went above and beyond to get everything perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Service Every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Experience! 5 TVs Mounted! One was a Frame! They measured, were precise, communicated well, and best of all were on time!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation by Best Buy Agent. Agent polite, knowledgeable, and worked efficiently. If I could I would give Best Buy and this Agent 10 Stars⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Yet Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very efficient, mounted my TV in a professional manner and explained to me my new Smart TV. Took away the debris and cleaned up the mess from drilling holes in my wall. Impressive. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Decent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They handled a challenging mounting job pretty well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is great. Very knowledgeable and very polite and respectful of customer. Will answer any question you have regarding delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were remarkably friendly and knowledgeable. Quick and efficient. Went above and beyond with instillation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed tv quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation was necessitated by my first new tv only lasting 6 days before malfunctioning. We waited 11 days for installation of the replacement tv. The guys on this 2nd installation were not quite as thorough in explaining & setting up the tv. Had Geek Squad follow up on 8/28 to make some adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already received review request. The person who installed was excellent in all areas including super knowledge. The salesman told me I would get 180 degree turn and not true. However, I’m making it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with geek squad was great. They were very helpful, patient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians took time and installed tv to the wall mount perfectly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new Samsung TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were on time and knew exactly how to set my new Samsung TV up on the wall bracket as well as programming the Smart features. They also my old TV upstairs so I could donate it to charity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super knowledgeable and respectiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. This is the 2nd team I've worked with (in two different states) and I've been happy both times. They went above and beyond and were very helpful and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that did my work were friendly and did a great job. Super happy with the job they did. They also worked good together. Geek squad is lucky to have them on their team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very impressed with the Geek Squad and how through of a job that they did. They mounted our television so there were no wires showing and they did a great job of cleaning up after the project.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Staff was Extremely helpful and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pleasure of working with Joey and Sean in Manchester NH. They were both Extremely helpful, patient and professional . The staff did wonderful job explaining the answers to all my questions and dealing with my product issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish I had been there to oversee mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Premium mounting service to replace wall mounted tv with new larger Samsung . Was not able to be there and wife was the go to person for the service. Not bad results but I had to personally do some wiring tweaking so that it looked "cleaner" and add a flat multi plug connector for the blue ray, cable box, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job of installing my new tv and setting up everything. Very happy

    I would recommend this to a friend