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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1142 Showing 22,821-22,840 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad is definitely a professional Crew.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my new 86" TV delivered and installed. Geek squad did an awesome job. They are very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Came on time. The tech was very polite and showed me things about my tv that I did not know.. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top quality pros.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were flat-out top of the line. Cool, crisp, and extremely professional and courteous besindes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was professional and excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very appreciative of the text messages keeping me updated with the service time and arrival of the team. Their manner was professional. I was very pleased with both the quality of their work and how quickly they completed the task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon Robertson and his helper Richard were on time, very professional and I’m very satisfied with the work that they did for me in both bedroom and living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, polite and courteous. He took off his shoes prior to entering the house. I am grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our expert Geek Squad installation went without a hitch. We highly recommend using them. Fast and efficient, and willing to answer all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was one and done in a trice! Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the two young men. They had us wired up and remote ready in no time. Always a pleasure when the Geeks come over! Thank you guys...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing job geek squad!! Will use again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job, they communicate with us on every step and we got it perfectly placed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was on time, courteous, and knowledgeable about the TV I purchased and gave me a tutorial of its features. He mounted a new bracket and even hid the wires above my faux fireplace. This service was definitely worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted to existing wall mount and all devices were connected.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Tv installed and mounted but had to really ask for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is mounted well, no complaints about tv and mount, but there is very bad communication between best buy and geek squads. Had worst experience with these guys!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv connect was a good choice for this tv set - easy hook up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time and were speedy and knowledgeable! Unmounted my extra large tv, which was improperly installed, and remounted it securely. Most definitely recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given excellent and professional service during my installation. He was very knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite fast installers; poor availability times for del Very. Delivery -centric, not customer centric delivery scheduling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, went above and beyond with the install. They explained everything to me giving opitions, I didn't some of the hardware but the techs did, making the install smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installer the T.V. above the fireplace. The did a great job and took the old TV away. They explained everything about the television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very nice what they did, they installed my tv. The only thing I didn’t like was that they didn’t hide the cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and did a fantastic job hanging the TV on the wall. The technicians were smart, friendly and very efficient. They are highly recommended.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.