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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 38,692 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, so very helpful , very personable.they went way over the required services would recommend the setup to anyone! Excellent,

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Servicd was excellent - timely and professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job moving one tv with wall mount to a new location and installing the new tv with wall mount in the original spot. They communicated with me throughout the process so I knew what they were doing and they did everything very well and very fast. I am very happy with the professionalism and expertise of the Geek Squad for this tv delivery and two installations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Smooth operator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount works very well for our 75” tv. It’s very easy to handle. The maneuvering is very smooth and effortless. We appreciate the flexibility to turn the TV in various angles so we can watch a favorite show during dinner or while we’re on our lanai.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To whom it may concern: The agents that installed my tv's were great. They were nice and friendly and real easy to communicate with. They were very knowledgeable about what they were installing and hooking up. They were fun to work with. I would recommend them to everybody that neefs an install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek squad professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional and proficient in setting up my TV. I highly recommend people to use this service,

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad was neat and efficient b

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad cut a hole in the wall so they could conceal all the wires associated with my new Samsung TV. The geek squad then ran the wires through my wall and mounted the tv wall bracket. Attached my 65 inch tv and programmed everything for me. The agent totally cleaned the area. He even placed the empty box with all the packing in my garage for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    On and Beyond Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was phenomenal and I have to give credit to the technician who installed and set up my 50' inch TV set. He was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Geek squad did an excellent job mounting on the wall! Made sure all equipment and connextions were set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    THE Geek Squad installed my TV quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional setup and installation. Looks clean and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad duo did a great job with installing the rack and mounting the big TV. They obviously have done this a thousand times before. Also have patiently explained to me how the TV works. Very satisfied customer here

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad are wonderful! Really professional, efficient and friendly. They were very careful if they had to move furniture to do their job. Explained everything and were so helpful. Thank you so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Made it look simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took about 1/2 the time I thought it would. Guys we friendly and explained what they were doing and why, they helped decide on specific location with the worm tube and the outlet made challenging getting it perfectly centered on the wall the wall is 25 feet and 1/2 inch did not make any difference. I would not have attempted mounting it myself even with help seen to many horror stories

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a superb job. Mounted it on a brick wall, hooked up my DVD, Apple TV, Roku and a Sony Sound bar. They explained what they were doing and also showed me how to use my new SONY OLED TV. They cleaned up after themselves. They communicated very well from confirmation of my installation date and time, to when they would arrive.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great Geek Squad Employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie came out to install our new Samsung 65" TV. He had another young man with him. They were both very competent and knowledgable regarding the product. They were quick, neat and clean while installing, clear in their explanations about the TV and all in all a joy to have in our home. Very well trained and extremely polite.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install wall mount & 65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were prompt, courteous and professional. They installed the wall mount on wall studs in my living room, and mounted the 65 inch TV exactly where I wanted it. They knew what they were doing, and were in and out quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently hired Geek Squad to mount my new TV on the wall and I couldn't be happier with the experience. The installation was quick and efficient, and the technician was friendly and professional. He arrived on time and worked diligently to get the job done. The TV looks great on the wall and is now perfectly centered and level. The installation was also done with precision and care, ensuring that all cables were neatly routed and hidden from view. I was also impressed with the attention to detail - the technician took the time to test the TV to ensure it was working properly and made sure all connections were secure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Secured to wall at proper height for easy viewing from bedroom

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Amazing A++++++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Team from Bestbuy came in and installed this 98inch S5 from TCL. they did it fast and perfectly took care of all my wires. they even took the box and trash with them. God bless the BestBuy Team

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    TV & Soundbar Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and soundbar. Agents were professional and everything was perfect. Make sure to request the Best Buy agents. Sometimes they use third party ppl and I’ve had issues with them and ended up canceling and rescheduled with official geek squad professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very impressed with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous living roo. flat screen TV died and and I wanted a larger replacement delivered, setup and and the old one hauled away. I tried several local stores and most wouldn’t deliver. My previous experience with Best Buy on attempting to get a dishwasher replaced was unsatisfactory. On the the day of deliver the Best Buy delivery man refused to deliver- I was too far off his route. This time the Geek Squad came through with flying colors. I still give Best Buy a low rating but the Geek Squad is fantastic.

    I would recommend this to a friend