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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1150 Showing 22,981-23,000 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I decided to get my tv mounted. Great experience with the installer. Took his time to make sure it was perfect. Looks great in my room. Was able to get rid of my tv stand and went with a glass shelf for my cable box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Service Do Not Attempt on Your Own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting frame was heavy and required two Geekers to lift and mount it on the wall. Service was even better since Samsung provided free mounting for the tv purchased. Free or not, do not attempt this by yourself at “home alone”.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    On time and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team was on time and performed the tasks I asked them to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad moved my wall mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad move my 75" TV to another wall in my Family room. They were so efficient and perfect in their work. Makes me happy to be a Tech member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time, were very professional, and everything was working when they left. They took the extra time to show us the controls and how they worked and even get my photos up on art TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Best Buy Total Tech and it is a great value. They delivered it and set it up and even helped me with questions about another tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was absolutely amazing. He new exactly what to do and helped us make the right placement choices for our home theater. Movie nights at home will be the best now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely helpful and informative about my purchases. They answered all my questions and i received great advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dwayne Sumrall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dwayne was THE BEST. If I could give him and his teammate 10 stars I would. They were friendly and even helped me set up my soundbar . They provided spare cords they had that I was missing. He was exceptional .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the GEEK SQUAD!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my new tv and went above and beyond to make sure everything was working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent service. Took about a half hour to mount 85 inch TV and soundbar. Worth evwry penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a game changer for us. We had to return it and buy a normal tv. If you get it I would suggest to conduct some research with the magnolia dept

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my TV and did a splendid job. The put all component where they are supposed to be. My surround sound is sounding great and everything looks neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, knowledgeable customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan and his team were the utmost professionals. They cared for my TV, they quickly installed my mount, and they even took out my empty box for me. Very nice technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, I forgot their names, both installers were excellent at all levels.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for the Geek Squad installation to do the wall mount for the new TV that we purchased. They arrived on time as per the schedule and completed the installation within an hours time. It would have been better if they had done a better job at hiding the wires and not kept it tangled all over behind the TV stand that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done.. To perfection of the decorated model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had my 75" TV wall mounted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast exactly what I wanted. Plus staff is very freindly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my TV and set it up were on time bery professional and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up on point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Chris/Frank was AWESOME. He was very meticulous and professional. His work ethics are above reproach. He measured precisely and wrapped the cords neatly and secured them nicely on the back of my television. Kudos to you Chris

    I would recommend this to a friend