Customer Ratings & Reviews

Very study mounting! Never had a TV in the wall so this is a big change. Will never go back. Love the fact that I can move it around so I can see the TV in the living room or in the kitchen!

The agents were in time organized and cleaned up after themselves. No issues well mounting even hooked up the directv, connected remotes and hid the cords without me asking.

Both Techs were very nice people and called in advance etc...The first Tech who came told me he couldn't use the "full motion" mount I bought on my own b/c my studs were metal, so I had to reschedule so I could return it and buy a regular tilt mount. The only one he carried around in his van was of course a $169 one! So he only connected and set up my Roku TV which he failed to program to always power on to regular TV not Roku. The second tech was very good and determined the studs were actually wood, so I could have used my full motion mount but now I don't have that feature per stated above. So all in all very nice people but I can't give 5 stars. The second tech gets 4 starts. But I'm not 100% satisfied.

I have had a lot of work done for me Your team is amazing On time friendly and right to the work They told us what they were doing as they go We talked about Solos sound system and what is next on the list of what to buy

Mounted TV and connected speakers. Took the time to show me all the remote and tv features. He made cutting the cable cord much easier transition.

Brandon did a great job but Taylor was focused on charging me more for the installation. Also, the tv was mounted well but the conceal strip was not installed properly and lacks quality standards. Also, the old mount and stand was removed but they lost the screws to the old mount so I can never use them again as they were custom screws. Adam (audio rep) in the Okemos, MI, store is rude, intimidating, and downright disrespectful. Adam insulted my friend in front of other customers and employees because my friend did not agree with him on his audio pick, and then informed me that I could complain to corporate but they will not listen...he was right about that.

The Geek Squad installers were so efficient and explained everything, setup the internet, disc player, remote, etc. and made sure they all functioned properly. They answered all my questions and cleaned up before leaving. They were great!

The agents mounted the tv and made sure all devices were working. Added challenge is both TVs were mounted into our vacation condo and we had no idea there were steel studs. Geek Squad were heroes.

Will was willing to answer questions and work at same time. He was the best as far as I’m concerned

They stood on time in clean uniforms they removed my old tv and installed the new one set it up and had it working inside of an hour. A very stress free purchase and they actually stand but there extended warranty.

Once again the team that was over to install the TV was punctual, friendly and professional. Couldn’t have asked for better service.

The agents did an incredible job, including careful explanations of how to operate the TV and the internet.

Geek Squad installed my new TV nicely. They were professional and on time (even early) and were nice people. Unfortunately I am not savvy with technology and I can't get the TV to work after I used a Blue Ray disc. So I am stuck.

Somehow the wall mount did not arrive with the tv. The installer was able to locate one, picked it up and installed the TV. Only reason I didn’t give a 5 star rating is that Best Buy should have provided more information on everything I needed to order to install the TV.

The guys did an amazing job mounting my 77 inch lg oled, and they gave me some advice on setting up my theatre room, very happy with the service

The agents that mounted my new TV measured carefully and took care to make sure everything worked properly. It was also fun to talk with them about the Chiefs.

The TV was mounted very professionaly. There were other ideas we could choose from. Great service.

The installation guys were great, respectful, clean, and easy. They walked through the new features and made sure I was happy asking enough questions.

Both of the geek squad technicians were so friendly and helpful. They addressed all of my needs with a smile on their face.

wall mount perfect for area tv is being used. no wires