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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1154 Showing 23,061-23,080 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, hooked everything up and showed me some features of my new TV. Super nice, very knowledgeable and competent. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with their work. Would tell a friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Punctual and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 80" tv mounted by the Geek Squad. They were on time, professional, and very knowledgeable. Took them approx 1.5 hrs from arrival at the house until they were completed. They even set up the settings n my new tv before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my 75" television was very professional. They were careful to keep me informed of a time and kept the appointment. The followed safety protocols and made sure all was done correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service techs arrived on time, very efficient with their time, paid great attention to detail, made sure I was comfortable with controls and connections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect wall mount, allowing considerable adjustment out, in and side to side for a large TV. Reasonable price and had Geek Squad install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jack k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were great and neat and fast. thanks. this was the 3rd time using geek squad from newport news best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for "over the fireplace" installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed by the Geek Squad. Superb and what makes this bracket unique is it will lift out OUT down, providing great view for an "over the fireplace" application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can’t go wrong with the perfect size TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was perfect in the bedroom the perfect size I keep my TV on 24 hours a day. Beautiful, perfect location and perfect in the room. The colors are very intense and detailed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup - they did it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new apartment has very strange walls. They are much harder than my old apartment, so when I made the appointment, I advised that I had concrete walls. No problem for the Geek Squad. Fast and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never thought of trying to install and mount my 72" tv by myself. These guys are a life saver. Highly recogmend the Geek squad plan

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed quickly but didn’t install firestick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband waited for them to ask about our firestick being installed before putting on the wall and I got involved trying to help installers get the charter tv installed so she forgot. Tried calling to get someone to come out to put in in the TV but couldn’t get past the machine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Large screen TV geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great Reliable helpful were on time No issues whatsoever. Very Knowledgeable as well as they had great recommendations on how to use the equipment we purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying for this service was the right thing for us to do. There are reasons we have to get help, and the crew from Best Buy contracting through B & K communication was beyond outstanding. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that brought out the TV was very polite and extremely helpful. I will use Geek Squad everytime.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv mounting service. Friendly and quick service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Well Spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic job by the Geek Squad installing my soundbar and mounting it along with TV. It was especially tricky due to the DirectTV connection. They did an amazing job. Timely, courteous, professional and cleaned up after themselves. I would hire them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent no complaints. I forgot his name but he has work on my house a few times and every time has done an excellent job

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    hard to pull from wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems sturdy, hard to pull out from wall, tilt does not stay, best buy installed did not cover cord or put them in correctly not sure if its the installation or product the extra money was not worth it ,have another less expensive one that works just as well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and prompt activation with a highly professional team. Thank you, Kathy

    I would recommend this to a friend