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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1155 Showing 23,081-23,100 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are always happy with the work from Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and audio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad called ahead to confirm the appointment and arrived on time. During installation they were very professional considerate of where we wanted thing to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never use the third party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is GEEK SQUAD, the do wonderful work never go with their third party, the will either come to your home and say that they can’t do the work or they may not even show up at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is fast and quality if service is superb! Recommend this to everyone especially if you plan to add another tv. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad techs that came out were awesome. Curtious, fast, extremely knowledgeable and will to answer questions and provide tips and tricks for the TV. Amazing team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and professional. They also explained how to operate the new TV's remote and the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv hanging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were careful and through. They took time to make sure everything was working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient two agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of their first installation under the new virus procedure. They were very respectful, trained in the new procedure, and were very informative, I have not needed to call back for assistance.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    show in time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they arrive earlier, very quick install, very pro's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees were amazing. Showed up when expected. They were friendly and communicated with me on where o wanted my installed. He went above and beyond! Very happy with the tech and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TVs in the living room and one in a bedroom. The work was done nicely, left everything clean and nice looking. Great service. I highly recommend this service. Awesome customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great team to do the install!! prompt, courteous, very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent the 2 ladies were very professional as well as very knowable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the install. I like the tv up higher and not on a big tv stand taking up floor space. Then I found a small table for the cable box etc. installers were very friendly and accommodating. It was worth the install money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my TV at Best Buy the sales person never told me about haul away service nor that there would be electrical work needed prior to installation. When I learned about haul away I had to go back to the store to have it included. Waited 45 minutes. It took four sales people to figure it out. They final gave up and said they would call me at at home with the addition. The installation was not as lucky. I paid $199 and all they did was put two holes in the wall put up the wall unit and hang the electric cord outside the wall. Now I need an electrician to come and redo everything and put an electrical box in. Wasted $199. For that price I thought Best Buy did everything. Had I known I would have not had the installation performed by Best Buy.. I would have paid a professional that would have done the complete job. Now I have to pay another $199 to have the electrical box installed and the TV re-hung on the wall. I am very disappointed in this transaction. The installers were very polite and professional but I am not happy with the installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in and installed my new TV and connected all my devices in a quick and clean way. My wife truly appreciated their efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time. They had everything they needed to install my new Samsung TV. They were polite, knowledgeable and efficient. I would recommend that if you but a large TV, have the Geek Squad install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personnel were very nice and accomodating. They provided the service quickly and with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erick and his partner were great and professional, fast and same time good timing for installation.. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remove/replace bad AT&T parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys David and Keith arrived on time and resolved the problem quickly and professionally. They were polite and helpful even offering a bit of extra assistance. I’m now a Geek squad fan!

    I would recommend this to a friend