Customer Ratings & Reviews

This is for the gentleman who drove way from Canton, and came to my apartment to complete my ENTIRE installation even with the confusion and lack of interface between Bestbuy Geek Squad and the vendors they send out. I believe the name to be Cody, was SUPER professional, patient, knowledgeable and went above and absolutely beyond. I couldn't have been MORE APPRECIATIVE. Its one thing when services are provided its something totally different when they preemptively take care of your tech & install needs while being proactive to ensure you have confidence in your home for using said new installations. He explained EVERYTHING for me, didn't even need to read the manual, and he set up every TV in my new apartment when I felt distressed! I was made to feel uncomfortable, rushed for time, and inconvenient with a prior scheduling. Cody was the antithesis! My only regret is that I didn't write this review sooner.

the tech mounted my tv and explained all the connections and setup my remote explained all the interactions of my tv;very professional and new what they were doing as always the gook squad lived up to our expectations and we will use them whenever we buy more from best buy.thanks

The installers were VERY knowledgeable and professional. They made everything was set up perfectly before they left. I would definitely use them again!

Agents mounted my 85 inch tv and related gadgets in my loft area/media room. They even cleaned/vacuum up, removed boxes ans packaging afterwards. The agents were very professional and courteous. Highly recommend Geek squad agents for your installation vs 3rd party.

The team sent to wall mount the tv were fantastic! Shipping delay for the mount was an unfortunate occurrence since I purchased the TV, the mount and the install all at the same time. The TV arrived with the installers, but for some reason the mount was shipped via FedEx. The installers arrived on time and were ready to go, but still no mount. After 30 mins, I felt horrible for the installers because it was not their fault and I was about to have to reschedule but luckily the mount arrived. They knocked the install out super quickly and were extremely friendly and understanding!

Very good picture, easy to set up and convenient. We went to the store looking for a different brand bur once we walked past this we were sold! You don't have to have a cable box or fire stick!

The agents arrived on time. They were professional, knowledgeable, and friendly, They patiently answered all questions.

quick, efficient and knowledgeable. The two technicians were great

The agent's were courteous and professional in the installation!

We were extremely satisfied with Technician Codi B. He was extremely professional, patient and informative. He was also very kind to our inquisitive three year old son. He completed the job of installing a tv mount we’ve had boxed for 11 years with ease. He mounted our 50 inch and reconnected all our devices. He inspected and took pride in his work upon completion. We love the outcome!

The Geek Squad technician arrived wearing mask. He did a great job in opening the packaging and setting the tv in place. He went through all the settings and made sure that the picture would be optimal for my viewing. He also made sure that the tv was connected to my internet so that I would be able to maximize the use of my tv.

Dylan mounted the TV, explained how it all worked since I was not familiar with the set up. He showed me and then had me do what I needed to do to use my new TV. When he left I was comfortable using the new system.

The Geek Squad techs were knowledgeable and courteous, and they did a very professional job mounting and setting up the TV, connecting it to the HT devices, and hauling away the old TV for recycling.

They were on time and did a wonderful job with both TV would use them again

Team was knowledgable and took the time to ensure everything was done correctly. Even readjusted some things after the TV was installed. They pulled it back down, made adjustments, and put it back up. No issues, and they were very friendly.

The Geek Squad mounted and setup my new TV within 45 minutes. The Geek Squad were professional and efficient. There was no swearing. The Geek Squad even spread a blanket over the carpet to keep my carpet clean.

The Geek Squad partners who mounted and set up my new 60 inch TV worked with both industry and smarts. They mounted the TV on a brick veneer wall above a fireplace mantle. I had a hanging bracket in place for the set I replaced, but because the new TV was bigger, they had to take the bracket down and re-position it. No problem for this crew! They had the right tools and the right experience to do the job efficiently and thoroughly. Furthermore, they were incredibly friendly and pleasant to deal with. They had to make a follow-up visit a week later because of an issue not related to their initial installation, and even though they weren't immediately able to resolve the issue, they researched patiently for over an hour and consulted by phone with one of the product vendor's trouble-shooters to find out what I needed to do. I got the answers I needed, they didn't charge for the follow-up visit, and I got to visit with them a second time. They will always be welcome in my home, either as Geek Squad techs or as plain old social company. I'm satisfied that the $199 set-up fee was money wisely-spent.

Gabe and Frank were amazing!!! They both were so friendly and mounted our 55 in TV so fast! It looks way nicer than I imagined ! Just beautiful how they put it together. And they truly care about what you need, so if you need someone to mount your tv request for these two. They did an incredible job! Thank you Frank and Gabe!

The agents who came in to install and mount the television did an awesome job of connecting all my devices and providing information. They were careful to leave things in place, they are fast and very professional, Greta job guys!

I was really happy with the great job Geek Squad did with mounting my television. I truly appreciated how they also asked for my input on where the television would be mounted rather than just doing it without my say. They thoroughly explained how to move the TV, use the TV, and answered any questions I had about the utility of it.