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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1164 Showing 23,261-23,280 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad did excellent TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of delivering my TV, mounting it on the wall and hooking it up. They explained everything to me and were careful and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that brought out the TV was very polite and extremely helpful. I will use Geek Squad everytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were very patient, professional, and provided A1 service while in my home. Thank you. 

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. I can't believe how fast and careful they were. The delivered, mounted, installed and connected my entire system flawlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had some issues scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We made the appointment through Geek Squad, received a call from a third party company. I told them I only wanted to do it through Geek Squad. They said they would contact me back but I had to follow up on the appointment. Once everything was straightened out, they did a great job installing the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where very nice and respectful. They worked quietly, as I work from home and was still working as they mounted the TV and cleaned up behind themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had install in like 15 minutes works great. Clean up after done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. Engaging. Talked to us about every step in the installation and what would be best for our viewing. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - confidant the job was done right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Stephen did a wonderful job mounting and connecting our new tv. He made sure we understood the operation of our new smart tv and answered any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cowboy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the good work the team did to install all of my AV equipment. They were on time and did the work that I asked them to do. Good group of people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the geeks got here it was all good. Getting them here was a struggle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV mount quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony mounted our TV very quickly and was very professional. Made sure all devices were plugged in and working before he left. Cleaned up workspace before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad outstanding job with TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max did great job with the install & gave us great tips on how to use our system. He called 30 min ahead of his arrival so we could be ready. Overall service was about an hour. 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Sony is a step or two ahead of the rest of other TV manufacturers. Had no trouble setting it up. It is so worth paying a bit more for an item you use almost everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad = Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th agents were friendly, efficient, knowledgeable, and respectful. they wore masks, and booties over their shoes. They cleaned up after themselves and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man from Best Buy was wonderful. He did the installation very quickly and efficiently. We are very happy with our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were2 geeksto setup the bigger TV and install it on the mount. I was very pleased with their work. Very efficient and left my home as it was when they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assembly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were perfect for our projects. Kendall and Matthew were each knowledgeable and were perfectionists. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very positive and professional experience! Was impressed with the timeliness and accuracy of our service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs that did my install were very professional and knowledgeable. I trusted there ability to do the install so I was able to do other things. I also how they work together so well.

    I would recommend this to a friend