Customer Ratings & Reviews

When I purchased my TV at Best Buy the sales person never told me about haul away service nor that there would be electrical work needed prior to installation. When I learned about haul away I had to go back to the store to have it included. Waited 45 minutes. It took four sales people to figure it out. They final gave up and said they would call me at at home with the addition. The installation was not as lucky. I paid $199 and all they did was put two holes in the wall put up the wall unit and hang the electric cord outside the wall. Now I need an electrician to come and redo everything and put an electrical box in. Wasted $199. For that price I thought Best Buy did everything. Had I known I would have not had the installation performed by Best Buy.. I would have paid a professional that would have done the complete job. Now I have to pay another $199 to have the electrical box installed and the TV re-hung on the wall. I am very disappointed in this transaction. The installers were very polite and professional but I am not happy with the installation.

These guys are awesome! Great professional service

They were the best, set everything up for me mounted my TV and showed me how to operate the fire stick and everything.

The Geek Squad technicians were perfect for our projects. Kendall and Matthew were each knowledgeable and were perfectionists. Thank you.

They come on time and do a great job. They even help with setup. Professional and courteous

Nick and Ed were extremely professional, neat and focused on the job. They did an excellent job mounting the tv, attaching and connecting the soundbar, and making sure everything worked.

Great service, they were very knowledgeable and professional. They arrived when they said they would and cleaned up after themselves.

The technicians delivered, unpacked, connected my new television and Sonos sound bar system. They gave instructions on how to use my new devices. Great service.

Your Geek Squad Member Greg's customer service ability was exceptional Unbelievably helpful

Always great work and service from Geek Squad. Very nice people they send to your home.

Great communication, extremely professional, and committed to quality workmanship

Mansfield Tx Geek Squad turned my Media Room into the Weekend Man Cave. Six Bowers and Wilkins in wall speakers sub woofer withTHX receiver...need I say more.

Jeremy and his partner did an amazing mount and offered some great suggestions to make the room look better with cables. Even returned the mount I purchased that didn't work for me! 10/10

They arrived and didn’t have all the parts even though I told customer service what mounts I needed. Tech went back to store and got parts and brought them back.

The team that set us up was excellent! Very qualified, helpful and friendly. Answered our many questions without judgement on our lack of technical knowledge. Spent the right amount of time to get things right.

Jesse and team, were extremely professional and did a great job installing the television and showing me how to use it. They were both amazing and I would welcome them for an installation again.

Junior was great and definitely wanted me to Be satisfied he cares about what he is doing.

The agents we great and professional. One guy gave me a tip on measuring your line of sight to get the best mount placement which was super helpful and exactly why I ordered Geek Squad

Couldn't have had any better communication before arrival. Dalton and his partner were fast,efficient and very knowledgeable. Their work was excellent Thorough setup and explanation of controls

The agents service was fine, but I thought when I purhased I was paying for a premium wall mounting, thinking it was one that tilted. I already had a flat wall mount so they only had to attach the tv to the existing one. Did I pay for something I didn't get?