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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1168 Showing 23,341-23,360 of 38,693 reviews
  • Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and answered all our questions. Will and have recommended Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of mounted tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and made sure all devices were working. Added challenge is both TVs were mounted into our vacation condo and we had no idea there were steel studs. Geek Squad were heroes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was awesome! From his phone call prior to installation to completed install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jackson five star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assistance was very personal!! I did have to change delivery and they were flexible! Answered most of my questions and let me know there would ne continuing assistance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dwayne Sumrall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dwayne was THE BEST. If I could give him and his teammate 10 stars I would. They were friendly and even helped me set up my soundbar . They provided spare cords they had that I was missing. He was exceptional .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work,on time, no hassle, very professional installlers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a DREAM COME TRUE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like a DREAM COME TRUE. Ordered it online, had the technician arrive during the first hour of the window. Was polite, quick, and did an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed after a month of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had no issues with the mount and the connected devices. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys did a clean good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a clean good job.as stated above. They explained the limits where the stand and tv could be placed and the reasons for it. They removed my speaker at my request and told me where my electronic devices would be best placed in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, efficient and knowledgeable. Best investment yet in purchasing the TotalTech service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable!! I will gladly call the Geek Squad again if I need their expertise!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow the wall mount did not arrive with the tv. The installer was able to locate one, picked it up and installed the TV. Only reason I didn’t give a 5 star rating is that Best Buy should have provided more information on everything I needed to order to install the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting of 50 inch Flat screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done, excellent work and fulfilled my request with the proper height of mounting the 50 inch flat screen. Very pleased and would highly recommend Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workmanship, very professional service, arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, works great. Geek squad knows how to get it done efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey was outstanding. Professional, practical, easy going and relatable. He had a colleague join him for assistance and he was equally professional. I would ask for Corey again in the future if I needed assistance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a bit a difficult tv mount but the agents were so patient and installed our tv perfectly. good job geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install mounting bracket quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mount the bracket and hanging the tv up without damaging it. They explained everything and great customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek squad installed my tv in no time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional. They mounted my tv and connected all my devices. Iam able to view my tv from any angle in my livingroom. Will use them again and again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my TV and did a splendid job. The put all component where they are supposed to be. My surround sound is sounding great and everything looks neat.

    I would recommend this to a friend