Customer Ratings & Reviews

Team was knowledgable and took the time to ensure everything was done correctly. Even readjusted some things after the TV was installed. They pulled it back down, made adjustments, and put it back up. No issues, and they were very friendly.

The techs did a very professional job of installing our television wall mount and mounting our new 75” television. They connected all our devices and demonstrated how to navigate through our new television!

The agents who came in to install and mount the television did an awesome job of connecting all my devices and providing information. They were careful to leave things in place, they are fast and very professional, Greta job guys!

The Geek Squad was great and well worth the $99 special that was part of my tv purchase special. They mounted my tv, ran the wires thru the wall, ( with purchase of some add-ones, wire kit and mount). They were there for a few hours, answered all my questions, went over everything about the tv and didn’t leave until done. These large tv’s with mini led’s are heavy and would be a challenge for most to hang. I recommend the install to eliminate damaging an expensive tv like an 85” mini led. Great investment.

The Geek Squad was excellent setting up my TV. They were so nice and helpful. They were very knowledgeable and answered all my questions. They were very compassionate and supportive as well.

I have been a Total Tech Member for several years. I have primarily used the remote cleanup service on our computers. That has made the membership generally worthwhile and value added. Recently bought a new TV for install in my home by the Geek Squad. I think Best Buy has made a mistake in eliminating the ability to contact your sales person by phone. I was eventually given an email address but the sales person never responded. As a result, I had to drive to the store on at least three occasions to resolve questions about my purchase. When you call the number of your preferred store you are now directed to a call center and a person answering as if they were in the local store. Disappointing, particularly as a Total Tech member. I dealt with two Geek Squad Teams for the install. Both were polite and competent professionals. There was an initial problem mounting the Sanus Tilt 4D as a result of my homes construction. The original team that was most knowledgeable of the work to be performed did not return as I was assured so it was necessary to start over again with another team. Would have been good to know that the first team was not available up front. I would have waited and rescheduled the completion of the install. Ultimately the job was completed and thus far we are pleased with our purchase. The overall purchase process and install was more difficult than it should have been for the reasons I’ve noted. I hope Best Buy considers these observations and improves on customer support.

Fantastic knowledgeable workers who made the mounting job look easy! Highly recommend!!

The Geek Squad technician arrived wearing mask. He did a great job in opening the packaging and setting the tv in place. He went through all the settings and made sure that the picture would be optimal for my viewing. He also made sure that the tv was connected to my internet so that I would be able to maximize the use of my tv.

Rhe television squadcame promptly, mounted a tv i needed mounted in the room. They were thorough and used the proper tecqnique to assure they mounted into studs in the wall. Great work. Fast and easy. Will use again.

Can’t say enough about these guys ! I purchased a 98 in television , they called that morning and asked if I’d be interested in being the first delivery I was between 10 and 2 , oh yes !! Three gentlemen came delivered it to my condo and proceeded to install my mount and television in no time ! They made all the adjustments color sound etc and it sits perfectly on my wall I’m grateful that I had nothing to worry about , the install the packing no mess like they had never been here and I had this magnificent television on my wall ! Thank you Best Buy

The 2 gentlemen were very professional and very helpful in showing use how to navigate our new tv. It didn't take long at all for them to install it and connect it to the devices that we already have.

Geek Squad technical installation was very professional and cleaned the area as he worked. He took the time to explain what he was doing as well as explaining/showing how the television mount can be moved.

We were extremely satisfied with Technician Codi B. He was extremely professional, patient and informative. He was also very kind to our inquisitive three year old son. He completed the job of installing a tv mount we’ve had boxed for 11 years with ease. He mounted our 50 inch and reconnected all our devices. He inspected and took pride in his work upon completion. We love the outcome!

The agents mounted my television and connected it to all my devices in a timely and professional manner. The TV itself is an excellent buy for the money and I am very happy with the picture quality.

The agents hooked up the wall mount for the TV and installed the TV quickly and accurately. The also made sure everything worked and explained to me how it worked. Very impressed. Thanks

Geek squad was excellent. They arrived on time and were able to quickly mount an 85 inch tv to the inch of where I wanted. As always great service with great employees.

The team that mounted my G3 77 we’re knowledgeable and professional. They answered all my questions and went right to business. I couldn’t believe how fast and efficient they worked. I’m glad I went with them instead of doing it myself. They showed me how to work the tv and remote when firing it up. They also hooked up my new soundbar and made sure it worked before they left. They also took all the trash with them as well. Very happy with the whole set up from the team. Only point I wish they would have let me or shown me how to hide the wires for my tv. That’s something I wanted to do when installing. Other than that it was a great experience

Excellent service. They came and installed an 80 inch TV in about 30 minutes total time. This would have taken me most of the day. They also configured all of the other electronics to the TV.

Outstanding work in installing and setting up our new 85" TV. They obviously knew what they were doing. They installed a wall-mount, then mounted the large TV and placed it where we wanted it.

Gabe and Frank were amazing!!! They both were so friendly and mounted our 55 in TV so fast! It looks way nicer than I imagined ! Just beautiful how they put it together. And they truly care about what you need, so if you need someone to mount your tv request for these two. They did an incredible job! Thank you Frank and Gabe!