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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 38,692 reviews
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad very professional and thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a very professional job of installing our television wall mount and mounting our new 75” television. They connected all our devices and demonstrated how to navigate through our new television!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is very very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv after taking the broken on down. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew how to install my 77 inch TV over the mantle and sound bar on the mantle correctly. They got it all hooked up and operating like it should. and set up great. This was a wall mount so I had to have a handy man put in the electrical outlet about 28 inches above the mantle before the instillation, They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy TV mounting installation with geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rhe television squadcame promptly, mounted a tv i needed mounted in the room. They were thorough and used the proper tecqnique to assure they mounted into studs in the wall. Great work. Fast and easy. Will use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85" Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad install purchase was worth the money. They were very knowledgeable and saved me from having to get help mounting the 85" above my fireplace. They gave recommendations on things I could change to improve the picture. 85" Samsung - Great Picture!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a good job removing the old tv and mounting the new one

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Well Worth The Expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have utilized Best Buy to hang four tvs ranging in size from 55 to 75 inches. All services have been performed by courteous Geek Squad techs and in a timely manner. Do yourself a favor and purchase the Geek Squad yearly membership. What's included will save you hundreds off various installation projects. We will continue to use Geek Squad for all our technical installation needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Suoerior Geek Squad Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent setting up my TV. They were so nice and helpful. They were very knowledgeable and answered all my questions. They were very compassionate and supportive as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Professionalism

    Rated 5 out of 5 stars

    Quick installationby the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were very professional and very helpful in showing use how to navigate our new tv. It didn't take long at all for them to install it and connect it to the devices that we already have.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Installation Team - Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technical installation was very professional and cleaned the area as he worked. He took the time to explain what he was doing as well as explaining/showing how the television mount can be moved.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad time was a pleasant surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being an engineer, I was very skeptical of using the geek squad, but even as an engineer, there are some things I really don't want to do. For example, replace an already hung TV and get all of the surround sound cables connected as well as run new HDMI and optical cables to the new TV. I was pleasantly surprised, my Geek Squad team was very professional. In this time of COVID, they made it a point to where their face masks and keep their six-foot distance, which made my family feel very comfortable. Their professionalism didn't end there, they explain the process, got my feedback on where to mount the TVs and literally worked so quietly with a drill and all that they didn't even wake my wife who was sleeping in. I expected the work of mounting two TVs and setting up the new system would take all day and it only took 3 - 4 hours, which I think was amazing considering all they had to do. Needless to say, I have a different view of using the Geek Squad for installations, they did an amazing job and we are still happy. Wait, did I mention not having to clean up after them, they not only cleaned up thoroughly after themselves, they took the empty boxes with them. Great touch!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did a great job and it was fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job on my tv installation and mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great value for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my television and connected it to all my devices in a timely and professional manner. The TV itself is an excellent buy for the money and I am very happy with the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service...very knowledgeable and professional...on time

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were great. They uninstalled our old tv mount and installed our new one. They then mounted the new tv, installed the needed apps and explained how everything worked and made sure we understood it. They were polite and efficient and I would not hesitate to use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a wall mounted TV efficiently and cleanly. He arrived on time, followed safety protocols, and asked my approval on positioning before finalizing installation. He also provided basic user instructions on the streaming platform and ensured all my questions were answered before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. They were prompt, polite and professional. They answered all of our questions and concerns. After they completed the installation, i had a question about the picture quality and they returned that day to double check that all was set up properly. So pleased with the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job mounting mounting our 70 inch TV. The TV is level and spaced perfectly on the wall. The mount moves easily. They were outstanding on the cleanup. No dust, took all the boxes, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up the wall mount for the TV and installed the TV quickly and accurately. The also made sure everything worked and explained to me how it worked. Very impressed. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Geek Squad Pro's showed up. Attached special bootie's before entering home. Removed old Samsung and bracket Added new Bracket and TV Plugged all HDMI into new Tv Installation went fast and without any problems. Oh about the 2 Pro's They both were very professional and personable. Answered all my questions. Thanks Again Geek Squad JOb well done MJM

    I would recommend this to a friend