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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1175 Showing 23,481-23,500 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed an 82” and a 77” TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members that have worked at my house have been terrific. Very knowledgeable and polite. Their work has been excellent. Phone support is not so good, adequate at best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome agent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few unpleasant experiences with home delivery through Best Buy. The agent who delivered and mounted our TV was the BEST! He alone changed my opinion regarding future purchases with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squade installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy install team was very professional and helpful and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we hired them to hang our large TV!!! First of all, you really need two people to hang these larger TVs. Second, they were aware of possible "glitches" and were easily able to troubleshoot any and all minor complications!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted my TV and connected it to all my devices. They were very professional, and I am very pleased with their workmanship. I recommend the Geek Squad for all your TV wall mounting project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are the Bomb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job wouldn’t think twice about getting them to my house for anything they are the bomb.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents could not mount our TV on a wall bracket because it was older and did not have the same connecting as our new TV. I had order a new bracket and when they came back, I had to pay them extra for the return trip. They were excellent installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install after storm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My scheduling was handled poorly. But once the appointment worked out , the technician arrived on time and made it right. He was very knowledgeable and tidy with the process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my Tv and all my devices. We’re very friendly and knowledgeable and happy to provide service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with TV installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new wall mounted 85" TV. Technicians were friendly, efficient, and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a very short time! I thought they would also hook up the components but they told me that would be another appointment! They never do it at the same time! Nice guys I think they wanted to get to lunch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77" OLED TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went perfect. Guys were on time and file product looked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Tamen & Bryan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/24. This is a great tech membership program, which hires exceptional agents - like Tamen and Bryan. Great job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Ontime efficient and clean. Pleasant people who worked well together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep it simple and have Geek Squad install your TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service with geek squad. This was my second install with them. A great benefit with the total care package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very thorough and efficient. He did a great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The service crew were good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good process. I’ve had better service the time before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Techs Rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg they were so professional. He had a temp with him and it was the day before Christmas Eve and those guys were so humble, friendly ,fast and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted my TV was very professional, friendly, courteous and willing to answer all my questions. The agent also created a safe environment based on the COVID-19 restrictions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals are Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad professionals were on time and installed my TV wall mount with ease and installed it perfectly where it was best suited for tv viewing.

    I would recommend this to a friend